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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43175 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35135 Views
  • 45 replies
  • 6 kudos

Mast problems

It now been 6 weeks since the mast problems in DN14 7 area, ramdom call and texts sometimes texts are a day later, every week i have contacted them , with the reply it will be fixed shortly, even worse because my contract has run out the offering me ...

Anonymous by Not applicable
  • 3900 Views
  • 10 replies
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WARNING!!! O2Travel on Ferries

Having gone to the trouble of investigating how I can best use my phone for navigation in Spain and France and advised to use O2TRAVEL at £1.99 per day I duly subscribed confident that this is all I would pay extra. I boarded the ferry and checked em...

Anonymous by Not applicable
  • 3622 Views
  • 9 replies
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Resolved! scammers

Beware of scammers phoning you to say they are from O2. they have access to details of your account including your billing amount and ask for payment then the scam continues, they take payment from your card having pretended to be O2 and tect back a ...

Anonymous by Not applicable
  • 7639 Views
  • 32 replies
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new contract

My contract had ran out at the start of July, I phoned up to get my number transferred to my new phone. I was put to an advisor, she did not share her name, she was very unhelpful, telling me I had made a new contract in the March and had to pay over...

Anonymous by Not applicable
  • 6773 Views
  • 10 replies
  • 1 kudos

LG G3 Update

I have a G3 that I got unlocked (switched to TalkMobile). Am I correct in saying that the updates will still be coming from o2 servers? The only branding I can see on the phone is the o2 arena wallpaper, which doesn't have any writing on it, just fir...

E-Z by Level 2: Apprentice
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Resolved! Billing.

I hate this new method of billing in separate chunks for airtime and device. It's pointless and costly. Due to a bad crossover of funds, money didn't come into my account on time by a day so my direct debit bounced - not the issue; what I'm peeved ab...

Anonymous by Not applicable
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  • 14 replies
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Resolved! LG G4 What's In The Box??

Hi Guys, Hope you can help. I'm due an upgrade soon and as usual have been doing a bit of research on possible replacement phones. I'm pretty sure I'm going to go for the LG G4 with the leather back cover, can anyone tell me if LG provide a second ba...

Anonymous by Not applicable
  • 4412 Views
  • 3 replies
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What tips do you have to help your phone run faster?

Hi guys, A member of the O2 Guru team has shared some great tips on how to improve a slow phone (CLICK HERE) by making sure its running as smoothly as it can be. Below are some of the tips and you can find full descriptions of each over on the busine...

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Toby by Former Staff
  • 6541 Views
  • 9 replies
  • 1 kudos