General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

manual

anyone know where can i get a manual for my partic mob in this place please

Customer service feedback

I just had a conversation with customer service advisor to change DD date. Instead of asking what date it should come out, she confirmed bank details and asked is there anything she can help - yeah, how about write down the new date that DD should co...

Netherlands / EU usage

This has probably been asked before but am heading to Amsterdam shortly. I use a Sony experia E3 on pay as you go, and don't want to get hit by any high roaming charges whilst abroad. Apart from turning all the devices off and just using my phone as ...

Resolved! £10 extra credit if u top up £15 before 30.03.13

hi can someone plz help me i received a txt from o2 guru saying if i top up before 30.03.13 i would receive £10 extra credit i did this and still have not received the credit

Why is contact with O2 impossible? For over a year I have the same problem.

Why is there no way I can send an email with my problem, and a get a return email with a Ticket Number, and just wait for an answer? Always, previously when I check, chat is always busy, try later.There is a phone call option, where I am supposed to ...

Resolved! Text message being classed as picture messages

Hello, I need some advice please. I'm a new customer to 02, I recieved my new phone yesterday and sent a text to a few contacts with my new number. I've just looked at my account today and I've been charged for each contact I sent the text message to...

My O2 - why does O2 ask me to turn off WiFi?

O2 sent me an SMS to let me know that my " ...latest bill is now ready to view at My O2" The SMS continues "Turn off your wifi and you won't need a username or password to login." They make no mention of the My O2 App which is just as useful, works w...

On hold for 15 mins then cut off AGAIN!!!! 😤

Paid out of my old contract, still with O2. They have completely messed up my payments. Emails asking for payments etc. All paid up fully after numerous calls and now cut off data and outgoing calls and still asking for payment....Absolute joke!! Mak...

Network update for Yateley, Hampshire

On 12th June my network signal dropped like a brick to the point of not being able to connect to the internet, send/receive texts or make phoen calls. After a number of calls to our fantastic customer service team at O2 (not!!!) and being told there ...

Resolved! Friends and family discount on more than one phone?

Hi, I've got F&F discount on my airtime Bill but if I get a second contract would I also be able to get the discount on that or is it limited to one contract? Any ideas?