General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

30 Minute wait to answer a call.

Well Done, O2. You have just provided me with another reason to change service providers! I called 202, to get an automated reply along the lines of "We have more than a 30 minute wait to answer your call, so we may not be able to answer before the s...

Customer Service (cough cough)

If anyone has an hour or so to spare or is totally bored please feel free to read the four emails I have sent the complaints department in respect to my ongoing issue with trying to get one single handset delivered! (I still do not have it)I AM STILL...

Really poor service from 02 - legal proceedings maybe forthcoming

About a month ago I bought out of my refresh and upgraded to the Samsung S6 - I was not happy with the phone and returned it 24hrs later. I then changed it for a LG G4. The store employee did not give me his full attention as he was dealing with anot...

Resolved! TOPIKOO £4.50 p/wk subscription scam on Facebook

I have just been scammed on FACEBOOK...! I responded to an advert that popup on my newsfeeds from TOPIKOO asking me 3 preference questions about smartphones: question 1: iOS or android I answered android; question 2: slim phone o big phone, I answere...

manual

anyone know where can i get a manual for my partic mob in this place please

Customer service feedback

I just had a conversation with customer service advisor to change DD date. Instead of asking what date it should come out, she confirmed bank details and asked is there anything she can help - yeah, how about write down the new date that DD should co...

Netherlands / EU usage

This has probably been asked before but am heading to Amsterdam shortly. I use a Sony experia E3 on pay as you go, and don't want to get hit by any high roaming charges whilst abroad. Apart from turning all the devices off and just using my phone as ...

Resolved! £10 extra credit if u top up £15 before 30.03.13

hi can someone plz help me i received a txt from o2 guru saying if i top up before 30.03.13 i would receive £10 extra credit i did this and still have not received the credit

Why is contact with O2 impossible? For over a year I have the same problem.

Why is there no way I can send an email with my problem, and a get a return email with a Ticket Number, and just wait for an answer? Always, previously when I check, chat is always busy, try later.There is a phone call option, where I am supposed to ...

Resolved! Text message being classed as picture messages

Hello, I need some advice please. I'm a new customer to 02, I recieved my new phone yesterday and sent a text to a few contacts with my new number. I've just looked at my account today and I've been charged for each contact I sent the text message to...