General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Kudos missing

If a thread is missing or deleted do we lose the Kudos from it?I gained 4 yesterday on a thread & now I have not got them

Shared Data

I recently switched to using shared data on my phone, thinking this might be a good idea for my family as we have four iPhones on one account. I should have researched it a bit more first, and ended switching my phone from a SIM only £15 a month cont...

I made a contract with sharer plan but It wasn't

Today, I've been twice times to been O2 Store, called forth times to costumer service. I don't get why my contract is not sharer plan. I heard in the store, I made a sharer plan but when I call to the costumer service they told me, I didn't joined sh...

Resolved! Security weakness in O2 site

Something I noticed at the weekend when I tried to log on to O2, and it also happened earlier. I don't have a screenshot, but Firefox failed to connect to O2, bringing up an error page with a message about "incompatible protocol". Strangely, it's not...

Resolved! texting

How do i send texts from my o2 account?

Resolved! O2 Sold my number

I got my phone on a 2 year contract, I had hardly any spam calls and no spam texts, now I have recently paid my phone off and decided just to pay the tariff and continue using the device. Within days I was recieving 1-2 phone calls from all over the ...

Resolved! Replacement

Not sure if I took out insurance on my iPhone 6, but dropped it today and broke the screen ( I know I'm the idiot without a protective case). Only had it few months. Is it covered by any warranty at all.

30 Minute wait to answer a call.

Well Done, O2. You have just provided me with another reason to change service providers! I called 202, to get an automated reply along the lines of "We have more than a 30 minute wait to answer your call, so we may not be able to answer before the s...

Customer Service (cough cough)

If anyone has an hour or so to spare or is totally bored please feel free to read the four emails I have sent the complaints department in respect to my ongoing issue with trying to get one single handset delivered! (I still do not have it)I AM STILL...

Really poor service from 02 - legal proceedings maybe forthcoming

About a month ago I bought out of my refresh and upgraded to the Samsung S6 - I was not happy with the phone and returned it 24hrs later. I then changed it for a LG G4. The store employee did not give me his full attention as he was dealing with anot...