General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Falmouth store

I would just like to say thank you to all the lovely staff in the Falmouth branch. During a visit to the town on Thursday 19th/Friday 20th Nov we received the best customer service ever in any store we've been to - on any network! The staff were help...

Charged for texts I send

Firstly I've contacted O2 and they're looking into this but thought I'd share it here and see if anyone has had the same happen them.Yesterday, just by coincidence my 'better half' asked if I had ever used the O2 app to check my minutes, texts left e...

Resolved! Urgently need number changed due to a persistent caller and texter

HelloCan my number be changed asap please due to apersistent caller and texter, Blocking does't seem to work and the content is upsetting

Resolved! 24 HOURS

I've just lost my phone and having called it, somebody picked up. This means that they may now be using my contract and Im not able to do anything about it because you dont have a 24 hour line. I want the handset block but that isn't happening right ...

Resolved! Samsung Galaxy S6 Edge 32gb

Hi folks. I am thinking of upgrading my current Samsung phone to a Samsung Galaxy S6 Edge. The deal I have been offered by O2 is, unltd mins, unltd texts, 1gb data per month, for £37.50 on a refresh contract.The thing is, I have been offered a better...

Resolved! microsoft lumia 640 xl

I have a microsoft lumia 640 xl, it say on the screen 3g and 4 bars of signal and it won't make calls, very frustrating. Also I am about a mile away from 2 ariels, any suggestions please.

service in shop

I went into O2 shop in Reading at about 13.00 there was 4 salesperson at the rear of the shop 1 person at front asking peoples names and entering on laptop ready for when salespeople finish. The people on the list was going out of shop who was on the...

Refurb costs

Have just been through the process of creating an order (which I have cancelled) for a refurb iPhone 6. I cancelled it as it was MORE expensive to order a refurb than to order a new one through Apple. Who in their right mind would pay more for a used...

forum rules regarding discussion of rooting.

With O2 having uk exclusive stock of the BQ Aquaris X5, @MI5 has pointed out quite correctly, that we cannot discuss the os or features of the phone as it is a rooted device.In light of this, and our inability to assist members due to our limitations...

Resolved! How can I find out what number I topped up?

A few months ago I apparently topped up a new sim card, but stupidly failed to write down the number, and now can't locate the sim card. The confirmation email from O2 has the date, the amount, last 4 digits of the card I used, and the transaction nu...