General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Urgent Query

HI,I recently made the mistake of not topping up my card on time with sufficient money to pay for my monthly phone bill with O2. This meant that money was taken off my refund for the last two months. How do I stop this and do I ever get my refund bac...

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Resolved! Sim Not Working An No Answer At 02

My sim card is saying no service and I can't get through to 02 I have tried for 48 hours now to phone or use live chat and they are too busy to speak to me. Although they do look forward to speaking to me if i call back I have tried the following tim...

Resolved! No answer to calls by CS, no live chat. Give me an "End Contract Button"

Get someone to answer the phone would be good. Sean Bean keeps disconnecting me. Live chat is always "Busy" so that is no good. I can't do what I want online, which is to leave and get a PAC. All I want is a button to click to say I have given notice...

Resolved! live chat advisor v____e

Just had a live chat with one of your advisors and would like to say a huge thank you, he promised to sort out an issue i had so fingers crossed , he was very good and hsd fab customer service skills one happy o2 customer

Resolved! Iphone 6S Sim Won't Activate

Hey, hope someone may be able to help me.I upgraded my Monthly contract yesterday from a Samsung to an iPhone 6S. When I picked it up in the store, the guy told me he had set it all up, and that it would 'activate' within 24 hours. 24 hours later, it...

Resolved! 4G Data Roaming - EU/Czech Republic

I recently travelled to the Czech Republic, and made use of O2 Travel. I was in Prague for a week, followed by Brno. Although it was all very smooth, and £1.99 per day for unlimited data is a pretty good deal, my only complaint was the lack of 4G dat...

Resolved! Poor to no signal, Swansea

As it states, poor to no signal in the Swansea area of South Wales. It's like living in the age of dial up. Taken me 5 minutes just to get to this page! £39 per month and my S6 Edge is practically rendered useless for anything else than making calls....

Resolved! O2s 3rd party marketing

Who can I complain to in O2? It seems they make it very difficult to log complaints.I have just recieved 2 annoying and abusive calls form 0800 064 1087 claiming to be O2. I know for a fact they a 3rd party call centre in Manchester that used to go b...

charger port and charger

Am having problems with my charger port and charging my phone. When I put my phone on charge it doesn't charge. I have guarantee on my phone so will it cost to get a new charger or get my charger port fixed?