General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

30 % discount on line rental for NHS

total confused with this 02 says send text then go to 02 shop, and they can,t help do you just have to seat and Waite.

O2 cold calls bordering on harrasment.

I've not been with O2 for years now. But somehow yesterday they got my phone number which is on BT and called me 5 times in less than 24 hours. Even though I explained to stop calling me and that I'm on TPS they still decided to call me 4 more times ...

Resolved! Severn Trent discount

Hi Folks,I recently got a new contract phone,I was told at the O2 shop that if I go online to O2 open,I can claim discount as I work for Severn Trent water but can anyone tell me how do I do this?Can't find the correct way of processing this.

Resolved! My Edge :)

My Samsung Galaxy S6 Edge 64g is coming tomorrow!! O2!! Just want to say a special thank you to @viridis for his vigilance and advice, and to Rachel in Retentions for my deal x

Incorrect Billing! - Very VERY Poor Customer Services

I write to say how VERY badly treated I have been by 02 Customer Services in regards to an incorrect bill... Having been a customer for many years my bill has pretty much been the same month after month, until last month when I had an unusally high b...

Resolved! O2 complaint regarding family bolt on

I have a iPhone 5s on refresh contract, which when I took this contract out I opted in for the family bolt on. September 2015, I no longer needed the bolt on so contacted o2 atleast 2-3 days before my monthly bill for October was due to have the bolt...

Resolved! Sim Upgrade

I have been with O2 for a number of years and have enjoyed the service, help and support they have given. Over-all I cannot fault the customer service as this has been excelllent, although there is a BUT I've always stayed loyal to O2 and have contin...

Resolved! How to finish the contract ?

HelloI've moved to another country and no longer use my mobile phone. I've got 2 years contract ang still on going. How do i finish the contract? Could you guide me through this matter,please? I am now outside Britain. Regards, Pattama

No 3G or 4G in Oxford City Centre for the past year

Hi everyone I moved to Oxford in August 2014 for university from Newcastle (where signal has never ever been a problem - always good 4G). However, since moving there my signal and data speeds have been terrible. Strangely, the city centre is the wors...

Resolved! Data Usuage

How can I prevent my son going adding a data bolt on to his account when notified he's running out of data. The account is paid by me but I can't seem to prevent him adding to his package.