General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

order not arrived

an order should have arrived today. it has not. unable to get any tone by dialing 202. been cut off twice on the land line after just over 8 minutes. what a rubish service. my money has been taken but no goods have arrived. i will be changing provide...

Come on O2! The technology exists to stop nuisance calls.

The Telephone Preference Service is next to useless and the 7726 (SPAM) texting hasn't achieved much, either.For my landline (with TalkTalk), I have a free feature which blocks all "number withheld" calls. I also have another free feature which enabl...

Resolved! Foreign address

I want to use a debit card with a foreign billing address but the site doesn't provide for a foreign address.What can be done?Rose

Data Saver Feature in Chrome

Not sure if people have seen it, but Google have introduced a new feature on their Chrome browser. Reportedly reducing the amount of data used when browsing the web by "up to 50%", this could be useful to those with limited data allowances. More info...

Resolved! O2 Webmail

I have been unable to login to my O2 webmail. It has been working fine up to quite recently. Not a major problem now, as I have redirected all my email from O2 to SKY. However, still very annoying and of couse, no notification received from anyone (a...

Resolved! cant connect my new upgrade to 02,

Got my new upgraded phone today. Put the nano sim card into it, cant get it connected to 02 network, got a few texts telling me how to set it up, but they sent them to my old phone an sim, old sim wont fit into new phone, rang them today and they sai...

Resolved! Webmail not working

HI all, is anyone else having problems logging on to webmail? I can access my o2 accounton the o2 site but the webmail feature just times out and doesn't connect. Been like this since early this morning. Contacted o2 via live chat and got told to con...

Resolved! forever waiting for someone to answer....

So tired of waiting for an o2 agent to pick up. I've been on hold for 20plus minutes each time i have tried to call yesterday and today. Tired 3 times in total. It's not possible for me to sit endlessly on hold.I was planning to upgrade and renew my ...

Proof of Purchase Nightmare

Ok i have spent a week now trying to obtain a proof of purchase document from o2. It has been a nightmare i have been in contact with customer service no less than 10 times. A number of times i have been told the document has been sent and to please ...

Resolved! gold keyboard

Just thought I'd give a nod here to Go Keyboard. They have a beautiful gold and black keyboard with swipe function which goes beautifully with the platinum gold s6 edge x