General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Horrified customer

This morning I have opened 3 default notices from o2! That would be reasonable if I was a nightmare customer and dodged payments, but I have about 7 different contracts running and am rarely late making a payment. The three notices are regarding paym...

Resolved! Change of registration details

My issue is that I would simply just want to change the details who the phone is registered to. The phone is registered to myself but to change it to my ex-partners because it is his phone but the phone was registered to myself when we bought it on c...

Resolved! Cost of texts from UK to Berlin

If I am on a pay monthly contract and have unlimited texts in the UK, and My friend is on an EE contract and has unlimited texts in Berlin, would it be free to text each other or would it cost and if so how much?

Customer service

I bought my phone from O2 in April 2015 and than my loud speaker failed on me I phoned O2 customer service I advised me at first to take my phone to O2 and they will replaced it at the store once I got to the O2 store in Brixton they told me they can...

Resolved! Repair bill too high

A few weeks ago I dropped my lumia 930 from literally a foot (it slid from my pocket as I crouched down.) It must have hit the corner in the perfect spot because the entire screen fracturered. I took it to my local 02 store and have been given a quot...

customer serivices

o2 you are a joke.....

Postcode checker manual override required

I tried to top up a new Pay and Go SIM we have got for an employee. As I want to regulate use I do not want automatic top ups, not do I want to do it over the phone.Unfortunately our billing address, which we have used long before postcode checkers c...

Samsung S7 release date?

Apparently the Samsung S7 is due for release in February.....Rumour says it will have a 4K display...http://www.knowyourmobile.com/mobile-phones/samsung-galaxy-s7/23115/samsung-galaxy-s7-edge-release-date-specs-features-android-m-snapdragon-820PS...n...

Resolved! Are O2 Insurance and Customer Service Pointless?

I spend a little over 200 quid a month with O2 and have insurance on my phone. The touch screen stopped working, I was told that if I had dropped it O2 would cover it, but as it stopped working all by itself I could pay a little north of 230 quid to ...

Billing To Account * Capped Plans - Feedback

Got a random sales call from O2 tonight from a nice guy named Ryan (I think). Anyway he made it clear he was looking to sell me something, and i made it clear I didn't want or need anything. He didn't come over pushy in any way, in fact it didn't go ...