General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Mast down in E9 7PQ

I have just read a post in the section on Mast down that could have been written by me. We have moved in to a new flat and still cannot get broadband because of problems with BT. We have no mobile phone reception. I have contacted O2 on an almost dai...

Resolved! O2 - O2. Number migration/port from current o2 contract to new o2 contract.

My 24 month contract is expiring June 9th and I've found a good 2 year contract deal online with a 3rd party seller of 02 and I wish to keep my current O2 number. Is it true that O2 will allow me to transfer/port/migrate my current number onto the ne...

https://businessonline.o2.co.uk/ why flash it sucks?

Why use flash, don't you know flash is so 1990's. Using embedded flash disables anyone from accessing the web page from any iPhone or iPad that can't run flash. Also it forces people to install flash and there are always updates for vulnerabilities i...

EU Watchdog to block O2/3 Merger.

Another day, and another report. Read full story here: http://www.mobiletoday.co.uk/news/industry/41029/euro-watchdog-to-block-threeo2-merger-reports-say.aspx "With a month left to go until a decision is made, UK regulators have ramped up criticism o...

Resolved! Calling from uk to usa

Hi guys my parents are going to america soon to visit my brother & family my dad has both a uk mobile (EE) old tarriff (his) and he has a american mobile now my question is witch would be cheaper for me to call if I had to?

Which customer service survey

http://www.bbc.co.uk/news/business-36057124 o2 down the table but out of main 4 is in second place 1 point below 3

live chat

So I thought i would upgrade my phone, being I always work as I work in the hospitality trade I thought I would do it online through live chats... it was going really well the my chat got closed so I had to restart I was just on the end of signing an...

Samsung burn update

Received a text from Samsung advising me that the phone is out of warranty and to call into the shop for details.Called into the shop and was told I have to pay £89.99 repairs as the screen was cracked. I was quite. surprised as my orginal complaint ...

Resolved! Changing your o2 account billing address

Just spent 10 minutes trying to find out how to update my address details on myO2. On this page it states: Billing addressYou may have a billing address linked to some of your accounts. To see or change an address, select an account from My O2 Howeve...

Resolved! Why do I have to call customer services so many times to resolve a problem

O2 when people leave the network please honour It instead of making payment demands and mistakes that some customer services staff make Its about time you look into new prices and take a closer look into refresh deals and most of all train staff to b...