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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Resolved! Z3 Marshmallow update

Hi there, what is the latest news, on the marshmallow update for Sony Z3. Ive been told, its avaliable from sony?

Anonymous by Not applicable
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  • 1 replies
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Click and collect – how rigorous are ID checks? Victim of ID fraud needs some answers

Hello, I recently found out that I have been the victim of identity theft and fraud. Somebody has set up two fraudulent O2 accounts in my name – a fact I only became aware of last week when I received 4 default notice letters for unpaid bills. O2's f...

Anonymous by Not applicable
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Staying safe online: What tech helps?

Hi guys, O2 is working with the NSPCC to promote safe online experiences for young and vulnerable people. Everyone has the right to access the web, but its always important to ensure safety and security is paramount. How do you control what your chil...

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Toby by Former Staff
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Resolved! Uni gap year in USA while still in contract

Hi,Ive still 18 months left on my contract, but I've been selected for a gap year placement in USA commencing 30th June.To cancel my contract it's going to cost £450, Has anyone ever had a similar experience, or can anyone advise me on a way around t...

Anonymous by Not applicable
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Resolved! Premium Charge Scams

Has anyone had any success in blocking these scammers from sending texts and making charges against their accounts?Has anyone found a way of getting O2 to take some responsibility for closing down the route that these companies use to facilitate the ...

Anonymous by Not applicable
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O2 Repair Service

I have returned my phone for repair but engineers can't replicate the fault so are sending back which I understand. I asked the repair centre if I could replicate the fault in the O2 shop would they accept the O2 representatives endorsement. They sai...

Anonymous by Not applicable
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Try the Tech: Would you test accessories?

Hi guys, We're always looking into adding more devices to Try The Tech (and shall be starting a new phase very soon indeed). Myself and the team have been exploring adding certain accessories to the list, so that you could test and review them at you...

Toby by Former Staff
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  • 7 replies
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Xperia Z bows out, makes way for X

3 new handsets coming in summer from Sony, Xperia xa, x, and X performanceX performance hasSnapdragon 82023MP cam 13MP selfie camNo more glass backStill IP68And looks like a Z3More specs coming..

viridis by Level 56: Guvnor
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Resolved! Mast repairs

Hi my partner and I have had little or no signal indoors for weeks.A local mast is being repaired.I was getting the updates each time saying they would contact me again in a few days.This stopped after quite a few with the final one saying no more up...

Anonymous by Not applicable
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  • 10 replies
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