General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Is O2 web shop lying???

Hi I am after some clarity as to wether the O2 web shop has lied to me. When I placed an order, the site told me it was available in store and I could collect it the next morning. I would be contacted when it was ready for collection, but it was avai...

scammed phone

Back in July, scammers managed to take over my wife's 02 phone and built up an outstanding £1200 on her account. Although, we have been assured through lengthy calls to O2 customer service representatives that the amount has been wavered, the O2 syst...

Pixel 9

Is anyone having issues getting there pixel 9. Everyday I receive a text saying sorry the delivery is delayed you should get it tomorrow. It's a click and collect from my local store. Isn't the point of a pre order to get it on the day of delivery

Oppo connect to Android auto problem

I've just taken delivery of a **65*** Škoda Fabia with Android Auto support. When I connect my phone (Sony Xperia 5) everything works fine. (Just saying that first so nobody says that the electronics in the car don't work.) When I connect my wife's p...

Upgrade Nightmare!!!!

Good Afternoon Community, I hope everyone is well. Has anyone else had horrendous customer service from O2? I am disgusted to be honest. https://ibb.co/LQHFbwG

Xbox X Series Order - 7 weeks and no news!

After waiting 7 weeks for my Xbox X series Oder to be processed I’ve decided to cancel my order and go through Curry’s instead. Which will be delivered within 24 hrs. O2 customer service has been absolutely terrible! Why on earth would it take so lon...

Poor signal.

We live 0.7miles from the SRN in Leven, East Yorkshire. I have made numerous complaints about the poor data transfer. I receive texts from the O2 app informing me that the signal is poor and that engineers are working to correct the issue only to fin...

Maximum lines issue when upgrading

Hi, very much aware this is a customer led community and not staffed by O2 but just wanted to explain an issue I have and see if anyone else has had it or has had it rectified. I have 8 lines on my account (mine plus various family member phones, 2 t...

O2 heroes the unmatched flexibility of Switch Up in the third chapter of ‘Only O2’ campaign series

From the O2 newsroom :- O2 heroes the unmatched flexibility of Switch Up in the third chapter of ‘Only O2’ campaign series - Virgin Media O2https://news.virginmediao2.co.uk/o2-unveils-final-chapter-of-only-o2-campaign-showcasing-unmatched-flexibility...

really annoyed with O2 my complaint hasn't even been acknowledged

I have raised a complaint via email to the CEO directly, the CEO office and the O2 complaints email and no one is answering me lutz.schueler@virginmedia.co.ukCEO's_office@O2.comcomplaintreviewservice@o2.com