General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Unlocking phones from O2 network

I think it is unacceptable to have to wait 12 months to unlock a mobile phone that has only ever been used with a pay as you go SIM. This makes a mockery of not having a contract phone. You are in effect forcing a contract upon pay as you go customer...

Resolved! Product warranty/replacement

Hello, I have a quick question.I bought a Samsung S7 Edge LED Flip Case, in store on the 26/03/2016. Today, the LEDs on the case have stopped working.Would I be able to get a replacement if I were to take it back to the o2 store I purchased it from?I...

Insurance claims - Loosing the will to live and such

So after successfully landing my phone at the bottom of a pond this morning I call 02 to claim on my insurance for the handset.As if I'm not stressed enough as I am expecting some important calls regarding job applications (luckily able to give them ...

Disappointed

Hello all, Maybe I have missed the whole point of this customer forum. I really thought it was a place to view your thoughts and experience with 02 and all related devices. After one moan about my experience with customer service which I found out we...

feedback

Hi, I was today nicely served by Guru -Joby in Swindon ( Brunel Centre )O2 service. Just wanted to say a big thanks to him and O2.

Resolved! Thanks for having me O2 but time has come to say bye "FeedBAck"

Been a long time fan of O2 and used the service for long has I can remember. But a time has come that i should move on. The choice for the move and the main reason am posting this is just to give you feedback! The reason is not stocking the HTC 10 I ...

Nokia no longer the butt of tech jokes

new company name ... = ... Nokia Techsource: Reuters their classy titanium coloured grey smartwatch is minimalistic ... such style ... from its looks you wouldn't know it was a smartwatch ... more like a Swiss time piece Nokia Tech going into Virtual...

Resolved! Positive Feedback - Customer Service

Hello there, Just wanted to say a big thank you to "Jasmina of O2 - South Africa" for her assistance with my call today. She was very helpful and understanding the entire way through as she helped resolve the issue I was having with rearranging an ou...

Resolved! Unused sim

l am being billed for an unused sim I returned and keep getting different advisers who promise to email me to ensure my problem has been resolved and never do. Has anyone else found this is it common practice.

new phone scam

http://www.dailymail.co.uk/money/bills/article-3560304/The-terrifying-new-mobile-phone-scam-leaves-300-bill-calls-never-made.html Dont like the look of this