General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Fire the idiot(s) who decided to close the e-mail service - without ASKING us! We don't need THEM!

I never got any message o2 was closing it, and before then, it deleted my e-mails in my Inbox.o2 has gone downhill, and needs to go bust.

O2 travel extension.

Received the following this morning.We're extending our O2 Travel service. From 14 July 2016, you can now get all the minutes, texts and data you need in 30 countries outside Europe for £4.99 a day (£3.99 a day in Turkey). And we only charge you for ...

O2 insure: feedback.

Read here for the background.http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like...

Resolved! live chat

Does anyone know the purpose of live chat? I tried 3 times and nothing! Perhaps the person there is deceased? I just wanted someone to tell me how I'm supposed to track an order when I can't find anything in the six headings at the top of my home pag...

Resolved! 02 travel

Am I right in thinking 02 travel is the way to go if on hols the resort charges 30 per fortnite for wifi which is slow an drops out when at the pool...1.99 per day sounds good ?

Resolved! Shocking customer service

I ordered a new handset on Monday. all I had to do was sign the online paperwork and arrange delivery. All simple, except the documents did not come through and despite several calls to the service team nobody could locate any evidence of my purchase...

£30 charge from safari mobile that I haven't had nor do i use....

I was recently charged £30 from safari mobile which I didn't download nor did i agree too. When I asked O2 they said it was an app for an iphone, I have a samsung. Apparently I subscribed to this and will be charged £30 every month. I have tried look...

Resolved! bolt ons . what a rip off

every bolt on deal i have had . i have been ripped off money wise . i am fed up . latest one £15.00 tarrif costs me to text 02 numbers going to change to another service provider, as its costing me £30.00 a week. any one else got the same problem.......

Poor transfer service

My wife and I have wasted four hours of our lives trying to make a simple transfer. It's her phone, but it's in my name, so we both agree it should be in hers & paid from her bank account: so it should be simple, right? Either O2 do a simple change t...

Resolved! Default on my credit report

In September 2009, I called O2 to cancel my account, informing them that I was changing to another provider. As I was changing my number with the new account, the O2 operative I spoke to told me that I could have a Pay-as-you-go SIM card which I coul...