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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 43445 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35367 Views
  • 45 replies
  • 6 kudos

Resolved! O2 rip off ! Has anyone else been conned in to paying premium charges without realising it ?

I went online one day to Tesco direct and up popped a " free" entry in to some competition with a chance to win an IPad. Stupidly , ( as it turns out) I filled in the online form with my mobile no and email etc . Next thing , I get this text ..says.....

Anonymous by • Not applicable
  • 4264 Views
  • 9 replies
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Resolved! O2 Insurance Courier Collection

Hi. I am new to this forum so apologies if I make any mistakes or faults along the way. I have an iPhone 6S Plus which, unfortunately, suffered quite bad screen glass damage after it dropped onto the road. I used it for a while but then discovered I ...

Anonymous by • Not applicable
  • 19020 Views
  • 42 replies
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O2 travel extension.

Received the following this morning.We're extending our O2 Travel service. From 14 July 2016, you can now get all the minutes, texts and data you need in 30 countries outside Europe for £4.99 a day (£3.99 a day in Turkey). And we only charge you for ...

viridis by • Level 56: Guvnor
  • 6385 Views
  • 9 replies
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O2 insure: feedback.

Read here for the background.http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like...

viridis by • Level 56: Guvnor
  • 3698 Views
  • 14 replies
  • 2 kudos

Resolved! live chat

Does anyone know the purpose of live chat? I tried 3 times and nothing! Perhaps the person there is deceased? I just wanted someone to tell me how I'm supposed to track an order when I can't find anything in the six headings at the top of my home pag...

Anonymous by • Not applicable
  • 4408 Views
  • 17 replies
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Resolved! 02 travel

Am I right in thinking 02 travel is the way to go if on hols the resort charges 30 per fortnite for wifi which is slow an drops out when at the pool...1.99 per day sounds good ?

Anonymous by • Not applicable
  • 2680 Views
  • 4 replies
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Resolved! Shocking customer service

I ordered a new handset on Monday. all I had to do was sign the online paperwork and arrange delivery. All simple, except the documents did not come through and despite several calls to the service team nobody could locate any evidence of my purchase...

Anonymous by • Not applicable
  • 1990 Views
  • 6 replies
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