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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Resolved! Feedback

Hello It seems almost impossible to write to O2 to provide feedback so I presume o2 monitor these forums. This is not a complaint. I've been very happy with O2 but wanted to provide some feedback. You should provide greater flexibility for customers ...

Anonymous by Not applicable
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Resolved! Viewing Current and Past Bills

It has just taken me 15 minutes to find details of my current bill. This is also where past bills are if I had been looking for them. This is extremely annoying - why not a direct link from MyO2 home page? Finding where to put this complaint was a si...

Cut off because o2 would not claim my payments

Recently I have changed banks and cancelled my direct debit with o2 from that account. I paid my last phone bill from my new account at least two weeks before the bill dhe date. For some reason the payment reappeared in my account and after speaking ...

Bethp by Level 1: Joiner
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Roaming & TRAVEL service

I have been a customer of O2 for many years and overall I'm pretty satisfied however I'd like to complain-provide feedback for the roaming service and the TRAVEL option. Both the threshold of 100MB and the speed over this threshold are insufficient/i...

Anonymous by Not applicable
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  • 14 replies
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Resolved! i still received payment reminder notice even though I cancelled and return before cooling off.

hi all I hope O2 take notice. I was offer a deal by O2, says it was a free phone + pay & go. I agreed and when i got the confirmation email, it was a 24 months contract. I call o2 straight away to cancel, done. the phone still schedule to delier to m...

Anonymous by Not applicable
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02 Liverpool down and all customers are oblivious

As an 02 customer I have had previous issues re internet and attempting to top-up however now I am currently dealing with no internet in the central liverpool area, which is a city centre and having been informed by 02 staff that it is a mast "upgrad...

Anonymous by Not applicable
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  • 17 replies
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Try The Tech - Microsoft Band One

Well my first ever review is for a Microsoft Band 1, is it a watch, fitness band a mix of the two or something entirely unexpected. The box For reasons that are beyond me people seem very concerned with the packaging of the device, for me personally ...

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Anonymous by Not applicable
  • 4580 Views
  • 9 replies
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HTC phones

I'm a big fan of HTC phones primarily due to build quality and audio. I have M9 which I bought in November PAYG from O2 £360 which was a bargain. HTC availability to O2 customers on PAYG limited currently to Desire 626 £109 which is cheap. Interestin...

Anonymous by Not applicable
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  • 6 replies
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O2 travel... flat fee can be a real rip-off

I work in Europe most weeks travelling Monday and returning on Thursday. I have used O2 travel for a while and at £1.99 it's cheaper and more flexible than some rival providers. However, since the recent ruling limiting roaming charges for calls and ...

Anonymous by Not applicable
  • 2561 Views
  • 12 replies
  • 0 kudos