General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Come on o2

Can honetly say i am very dissapointed with my live chat today ! , contacted them as due to upgrade in 2 weeks .Wanted to cut down monthly bill and adjust tarrif. O2 deal Looked at Lumia 640 firstly got told O2 dont offer that phone ( its already in ...

Uxbridge Retailer

As customers we rarely take the time to talk about good service. Everytime I visit the Uxbridge retailer this happens. I had an issue with my phone and popped in today. I was acknowledged straight away and seen within 5 mins on a busy Sunday. Ozzie w...

can't find my messages

I've just had an automated message telling mythere is a message for me on MyO2 but I don't know where to find it on here. The dreadfull website is one of the many issues causing me to cancel my data contract, I still have two other devices with O2 bu...

Resolved! International Roaming stopped working

Hi,I have been abroad in Australia but my international roaming has suddenly stopped working after over a week. It has previously been working very well. I've double checked my account and all seems to be in order. Can someone advise?Thanks

Carphone Warehouse Affiliate Masquerading as O2 - Upgrades

Has anyone else been getting calls from this number? 0203 740 6801. They keep 'phoning and today I had the misfortune of picking up the call. I didn't catch the name of the company (deliberate, I'm sure) but they said they were to do with Carphone wa...

O2 rip you off

In December I upgraded my phone,I rang customer services and requested an unlock code for my old phone so my wife could use it as it was a smartphone.I spoke with a foreign lady,I assume their call centre is abroad,and she assured me she'd sort it,it...

Automated voice system

Currently on hold with O2 feeling quite bemused, the automated service has just asked me for the answer to my security question, however after saying my mothers maiden name and my pets name it told me I was wonrg and put me through to an advisor... I...

18+ Block

I am trying to set up my phone to access a premium rate service and keep getting the 18+ blocking message. ####, I'm THIRTY!!!!????I do not have a credit card (bad credit), and don't see why i should have to take time out of my day and spend petrol m...

sim swap

i got a sim swap yesterday morning and told them i have an iphone 5 instead of blackberry now so it was updated on the system i can make and recieve calls recieve texts but not send any and my internet says could not activate mobile data network i ha...

Time to change password ?

http://www.bbc.co.uk/news/technology-36764548 just a heads up perhaps now is a good time to change o2 account password .