General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Complaint

Could someone please tell me what the email address is for the CEO thanks

Resolved! phone returned for repair

I had a problem with my LG G4 and it was sent back for repair, I received an email whilst in the shop saying it was sent for repair and will be notified when they receive it but I have heard nothing since and the tracking site is unavailable. How do ...

Brilliant member of staff at the payment team

I would like to say i have been under so much stress the past few days not knowing which way to turn but , after i spoke on the phone to Daniel who was unaware of my distress i felt so at ease. What a brilliant and professional attitude he had, aswel...

Resolved! Retrieving pics ??

Hi folks,I took my phone back to factory settings & now i have lost all my pics in the gallery.Is there any way to retrieving them ??Thanks

Resolved! wrong details

My O2 account is showing that I use a Samsung phone, but I am using an IPhone 5s. The O2 guru was going to change the details but nothing has changed. How do I do this?

Resolved! O2 have given me an hour slot for delivery of my new phone but it is now almost two hours late

Does one wait in all day when a phone has not been delivered in the slot promised? Or will I receive an apology/explanation of delay?

Resolved! How many handsets can i trade with o2 recycle for bill credits?

So today I have been going through my bits and bobs Draw and come across a couple of handsets that i no longer use, I have a couple of hundred left on my o2 refresh, how many handsets can i use to recycle against bill credits to pay off my refresh an...

Resolved! giffgaff using 02 network

my mate has been a giffgaff customer for a good year he is having problems topping up online with his voucher to ge all the extra talk time etc for his ten pound top up he is getting nothing but i have just learned that giffgaff are usng o2 as networ...

Resolved! Credit Report coming back with 2 missed payments although I am a valued customer for multiple years.

Missed 2 payments in the same month (handset fee + plan charges) due to a admin issue on my side. Credit Report coming back with 2 missed payments although I am a valued customer for multiple years. This is preventing me from buying a house at the mo...

Resolved! New order

Hi all, I hope this is the right place to post (apologies if it's not).I ordered the iPhone 7 plus last night (new customer) on a refresh plan. I've received loads of emails with terms and conditions, order confirmation an email stating it should be ...