General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

A Guide To O2 Refresh

How does the Refresh plan work?Your tariff is split into two plans, the first part is your Device Plan.This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the ent...

Why more expensive than Carphone Warehouse

Been a loyal O2 customer for over 20 years and looking to upgraeto an Iphone 6s (32GB) or 7 (32GB) with 3GB data. Why can Carphone Warehouse offer these phones with no upfront payment (O2 want £9.99) and a monthly cost of £36.50 and £39.00 per month ...

Resolved! previous statements

Hi, I'm trying to look at previous bills but the O2 home page doesn't enable this. Could you tell me where I find older statements please? Many thanks Susan

A new way to complain to o2

https://www.resolver.co.uk/companies/o2-complaintsHas apps for ios and andriod Is also linked here http://www.o2.co.uk/how-to-complain Not sure how it works yet not personally tried it but looks like it has lots of usefull info

Resolved! Customer service not calling me back

I bought a pre-paid Ipad sim as a Christmas present but unfortunately the Ipad it had been purchased for wasn't cellular so I contacted O2 in an attempt to return the sim and obtain a refund (£48). My first attempt was to arrange a refund online but ...

Resolved! Unlocking a phone after upgrade.

Why do O2 need 14 days to respond to a request to unlock a phone ?

02 app no longer opens after recent update

Has anyone else experienced a problem with the 02 app after the recent update ? It now just shows a blue screen & shuts off. The 02 website makes no mention of it & no ppsts that I am aware of to advise what is happening. This has been like it for ov...

Resolved! How when a bar has been put on a phone and for the last month phone has been in a draw your charged

My son run up a Google play bill so I took phone of him, a bar was placed on phone, again he set up another Gmail, and Google have refunded their part. I still took the phone off my son and since mid December it was in my bedside drawer, checking bil...

Resolved! Christmas Cracker delivery time

Hi all, I used my code for the Christmas Cracker after the 14 day wait time, I used it roughly December 14th 2016, it is January 8th now and I'm still waiting to receive my free gift... does anyone else know of a rough delivery time period or if it's...

Resolved! Cant return a damaged mobile phone that is insured?!

I have all my mobiles with O2 and until today had no complaints.My daughter’s mobile was damaged on Saturday. I went to an O2 shop that I use all the time and was told I had to report it over the phone. When I did, I was told they were too busy to de...