General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

disgusting customer service

i have spent the best part of today being passed from so many departments what REALLY annoys me is they can spend thousands out on advertising supporting music sport and FREEBIES YES FREEBIES like free dinner on monday free items from boots etc but w...

Resolved! upgrade problems.

Someone please tell me I'm not being unreasonable!!Friday 8th of April - LG G5 is released. I speak to customer services about popping in store on Saturday to pick up my new phone and ask them if they can waive my £20 fee as my refresh would be paid ...

Resolved! What has happened to O2's customer service? Over a month to unlock a phone!

Rude staff, regulaly spoken over whilst trying to explain the problem followed by patronising suggestions and accused of lying. Escalation after escalation which after all this time I can only conclude this is a way to get me off the phone and pass t...

Samsung phone overheated and burned my hand

The phone was not being charged when I picked it up.I'm on a 24 month contract with o2 so I called into the local o2 shop and explained what happened and that I'm presently on a course of chemotherapy and need my phone to pick up emails.Was told (rep...

Resolved! Gmail on mobile queries

I have Gmail on my mobile and use it only to get emails from O2 (to topics I have posted on)Up till yesterday morning all working fine. It's still working now but emails are coming in with a changed format For instance....yesterday morning my emails ...

https://optmeoutoflocation.com/

Hi all. Has anyone seen this? https://optmeoutoflocation.com/ What do you think? My CEO is asking if O2 can make it so that the whole company (50+ employees) can opt out in one trasaction, instead of individually. Fromwhat I can see, it's not O2 that...

Resolved! Help with understanding my o2 bill

Hello, So recently I changed from Pay as you go to Pay monthly on a tarriff of £23 p/month. As it is all new to me I don't really understand it. I called o2 twice and both times I was speaking with a non-native English speaker so i couldn't understan...

Facebook scam that can lead to premium rate text messages

http://www.hoax-slayer.net/2016-version-of-free-range-rover-facebook-scam-spreading-rapidly/ And others the site above is very useful for info on all types of scams And this is one of the ways people get caught out with premium rate sms charges

What is your must have apps?

Guys, Having been a long term windows mobile user, I am constantly reminded by my fellow android and iphone friends of the "app gap". But, what apps do you really need... I find that the edge browser lets me access most services that dont have a wind...

Resolved! o2 Travel

I am a pay monthly customer on o2 (obviously) and I have the bolt on O2 Travel - I'm a bit confused about what it does.I am going to Switzerland in September and want to be able to use my phone to call home and use internet - does the O2 travel on Pa...