General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Wi-Fi calling

I have just signed up to O2 and I'm very annoyed and disappointed that you don't support Wi-Fi calling.Are there plans to introduce it anytime soon? If not I will be leaving O2 at the earliest opportunity.EE and Vodafone both support Wi-Fi calling.

Resolved! how do i unsubscribe to this website ?

Would you stop phoning me !! I don't see the point. I just ignore your calls when i did answer all i got was a automated reponse saying who called and what time your offices are open ,I'm i suppose to give you a ring ?(0161 277 6652 / 0161 277 6645) ...

Resolved! o2 charging me the wrong data tariff abroad

Hi I am currently travelling through Asia and I'm basing myself out of Zhuhai, Southern China. I'm from the UK and on my tariff data is not too expensive in China (£4.99 a day for all data, calls, messages etc) however since arriving back yesterday m...

Credit File Referrals

Hi everyone, I really hope someone can provide me with some positive feedback! I've unfortunately been a victim of fraud and an O2 account has been taken out and used in my name for the past 7 years without my knowledge. I have only just become aware...

Shocking Live Chat Story

O2 customer disgusted after operator changes a name on account to 'IDIOT' When Aaisha Hussain was asked what her mum’s maiden name was in the security questions, the operator told her that her answer was invalid - as it had been changed previously A ...

Telefonica still plans to sell O2UK

O2's owner has set the ball rolling on a strategic plan to clear legacy issues before either floating or selling the British mobile phone operator, according to reports. http://www.cityam.com/257995/telefonica-working-through-strategic-plan-pave-way-...

Resolved! Ed sheeran tickets

Hi I have put in my number and password for o2 priority and it is saying they are incorrect. I have even gone on and reset my password to ensure this is all correct.Is there a fault with the site?

Leaving feedback following live chat help

Hi,I used Live Chat this evening and received help from o2 customer support representative Fahi. Fahi was extremely helpful, was patient whilst I tried to describe my query and resolved my problem quickly. I wanted to leave feedback, however my phone...

Resolved! SCAM OR NO SCAM?

Hi .Couple of days ago my wife received a text from o2,saying "Hi Teresa we're having trouble validating your account details.Click below to avoid services being suspended. This immediately got the alarm bells ringing.So i went on line to check it ou...

Resolved! Incorrect name on paperwork

The name on my account is incorrect how do i change it?