General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! tariff and costs

As someone you would call 'not very techie' I'd appreciate some other views. I dont use a lot of my tariff ,60 mins per month(from 500mins) data 80mb (from500mb) texts 30 from unltd so therefore my tariff goes unused and at a cost of some £18.50pm pl...

Resolved! Free texts

I have got pocket hotspot and get 100 texts a month with 10Gig of data. I have tried to set up TUGO to send texts, but I get a network error when I try and set it. I need to know how to use the texts.

Resolved! Can I still upgrade with my Galaxy S3?

I'm reaching the end of my 12 month contract. Can I still upgrade with my old Samsung Galaxy S3? Does o2 still support the phone? Thanks.

Resolved! update address

How do I update my address

Roaming service

The roaming service of O2 must be the WORST across all european providers. All it takes is 10' of facebook usage or a bit of Viber/Waht's up and immediately the data speed becomes prohibitively slow to use anything. Effectively the user has NO servic...

O2 Upgrade phone call - Outbound Team

On Thursday evening (3rd November) I received a call from the O2 Outbound Team from phone number +44 344 826 0202. This was regarding an offer of an early upgrade where O2 would "buy back" my outstanding phone and offer an upgrade. When I received th...

phone hacked

I cannot access my samsung s5 neo handset I think i have been hacked. The phone was used on g mail within an hour and i havent been able to get into phone., any help would be appreciated

laptop keyboard design fault

Caps Lock key = there is no light on my laptop keyboard to indicate when the Caps Lock key is 'activated' Yeah, I've only just recently noticed this ... but ... whey keying in a password generally & the display is in 'disguised mode' ... bearing in m...

Calls which come through as 'Private'

Private calls ...they're not necessarily ... spam / nuisance / marketing etc calls imhhe (in my humble honest experience) Private calls can be from medical people at the town's GP Practice I go to ... but ... if eg the receptionist or an administrati...

Resolved! Unlocked 02 phone and BT but 02 updates

Follow on from this post:- community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Unlock-02-phone/td-p/1011941 My Galaxy S5 phone has now been transferred toBT Mobile Yesterday I got an OTA OS update (guess was mainly security fixes; phone already up...