General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Shocked! Purchase of nearly new phone

I have purchased a nearly new phone from o2, this a phone for my son. I have discovered that the sim they have given me is still in use or only stopped 3 months ago! What is going on? The phone was rang 3 times by a woman who said it was a friends ph...

Resolved! contract with o2

Dear People, I,m very unhappy with o2 shops , went to one of the branch to register for new contract but completely misguided and wrong information obtained . Planning to take a consumer account contract more specifically a student account but end up...

Resolved! Keeping my current pay as you go package withnew phone

My husband would like to buy me a new phone for christmas. I am currently pay as you go and top up £10 a month and any credit left over gets added to my new balance.I have heard that you can't do this anymore. Is this true as I would like to keep eve...

Resolved! Your reference number: 1392955

Dear Sir/Madam, I had ordered 3 iPhone 7 devices today then I got an email to sign the contract but since I got the email at 12.34 since then till now I have tried many times to go to the contract but each and everytime it says my password is wrong, ...

Resolved! Payments on my PHONE that are NOT MINE!!!!

Two SATURDAYS AGO I travelled on a very train to London!! While I was on the train NAKED Ladies appeared on my Phone so I switched it OFF!! Later when I was Travelling back ...A bill came up on MY PHONE for stuff i have never had from Supposedly from...

Argos vouchers priory

For the last few years I've had an 02 reward of an Argos voucher on priory but haven't had one this year has anyone else? Thanks

Resolved! Receiving calls from 0800 064 9955

I'm receiving calls from 0800 064 9955 and they are telling me they are calling in behalf of O2 to requesting me information. I'm not very confident with this kind of calls so, I usually hang-up them. Are this phone from O2?

PLEASE STOP

can you please stop foriegners from phoning my house, I have a recorded conversation between myself and one of your foreign colleagues. I got intouch within the 14 days to cancel as the service where I lived was really bad but according the checker i...

Update on community number filter and account-related threads

Hi guys, FYI, we have had to remove the filter on the community for personal numbers. There is a bug in the forum software and Lithium is currently investigating it. We sometimes need to acquire member's numbers via PM (for rewards, escalating querie...

Resolved! o2 Travel

Very unhappy with recent changes to o2 travel. I was charged for 6 days when abroad last month but don't have any record on my device of texting phoning or browsing on these days. While o2 has kindly refunded me as a goodwill gesture, they insist I m...