General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Live Chat. Excellent Service.

Live chat come in for a lot of negative feedback so thought I would redress the balance a little today.I wanted to upgrade my sim only contract whilst the sale is on. I could have waited. I didn't want... to as the 'half price for 6 months' was too t...

Resolved! PAYG sim appears to have deactivated

I have two mobile phones. One of which is used regularly and an O2 PAYG, which is used as an emergency backup. The latter's credit was topped up on 18th May 2016 but has not been used since. I noticed today I had no service and logged into my O2 acco...

Resolved! Disappointed with o2

I applied for a new contract with o2 on 20.12.16 which was aceppted and was willing to wait the few weeks for my phone to be delivered ( 20th Jan 2017 ) the upfront cost of £19 was taken from my account a few days later. I called customer services ju...

My G 4

Nov 2014 I got this message:O2 UK: Great news, your 4G service is ready. Just a few final steps before you get started: make sure your 4G sim is in your 4G phone. Switch your phone off then back on again. When you're in a 4G area, you'll see the 4G s...

Resolved! Texts not being sent - intermittent. Help!

I am a Pay Monthly 02 customer how has been having issues texting a select few numbers for the past 12 months or so.The texts look like they have gone through on my side but sometimes they don't receive them. It's very intermittent, some days/weeks w...

Resolved! Unable to deliver emails to O2 customer email addresses

We cannot deliver emails to any of our customers who have an @Anonymous.co.uk email address and we getting complaints as a result.The bounce back message is:"failed","status":"4.4.7","diagnosticCode":"smtp; 554 4.4.7 Message expired: unable to delive...

Billed £400 for airtime, after paying off device plan and requesting account to be closed.

Hello all I took out two o2 refresh contrracts a while ago, and paid off the device plans in full, requesting for both to be cancelled with immediate affect. The next month, a direct debit payment was taken from my account for over £400. I called o2 ...

Resolved! AUTO TOP-UP

I tried sending this as a response to an O2 email but it must be a 'no reply' address, as it didn't go through. This is at least the second time auto top-up has failed. None of your list of three possibilities seemed relevant to my situation, so that...

Resolved! Cannot make call to vote on BBC Sports Personality of the year!

Tried to phone one of the mobile numbers (6228201) for mobiles to phone to vote on the BBC Personality of the Year event. Call cannot be made "call failed"! How come?

Missing Voucher

I ordered a new ipad for click and collect. So after waiting for 30 mins in the most disinterested disorganised store in the planet to collect my shiny new ipad, you can imagine I was frustrated when i got home and opened to discover the voucher id b...