General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 shocking customer service and replacement phone

Hi all. i recently had my Samsung galaxy s7 edge replaced due to my iPad falling n smashed the screen. i had it in rose gold. Such a pretty colour. my replacement phone arrived after a week of having no phone. I opened the battered box to find someth...

O2 in my village has virtually no signal after years of being the best

Hi Livechat were no use at all, neither was O2's inaccurate signal checker so I'm hoping to find out what has happened on this page, I hope someone cal help. I live in Deddington Oxfordshire where for many years O2 was by far the best service provide...

IPHONE 6S 18 MONTHS OLD CONSUMER RIGHTS.

Hi, Just a quick question here that I'm hoping someone may have the answer to. I have an 02 contract which is currently 18 months in of a 24 month contract. Yesterday, my IPhone 6S (£600 iPhone purchased through 02 via 24 month contract) packed up an...

Data usage

HiThis isn't a moan, just a highlight of the crazy logic you guys work to.I have 3GB of data per month - far too much for me. However I'm not allowed to reduce the data, only increase it. Ok, sort of understandable so far. However, I can pay off my h...

Harassing Robocalls - changing number?

I have an iPhone 6 on a monthly contract with O2. For the past few weeks, I’ve been getting harassed daily by phone calls from ‘Unknown’, between 4 - 7 times a day, including Sundays. They’re obviously Robocalls, as there is never a voicemail left an...

4445 INCURS A CHARGE

RESTRAINT OF TRADE I have complained to Ofcom ASD THE REQUIRMENT TO USE 4445 INCURS A CHARGE WITH THE RESULY ONE HAS TO PAY TO GO. ADDITIONALLY THE 4445 SERVICE IS NOT 24 HR AND UNRELIABLE

When is th UK in the EU? .... when You are not in the U.K. ????????

Ok, when in the EU you can use your allowances to call anywhere in the EU, well that's my understanding.So I made a call from UK to Poland and was charged £10 for 7 mins, I queried this at O2 store and was told that as I was in the U.K. And not in th...

Credit default record because of errors at O2 and Carephonewarehouse

I returned a handset relating to an O2 pay monthly contract to Carphonewarehouse within my 14 day return period. I was charged a disconnection fee by O2 for over £500. When calling Customer services they told me Carphonewarehouse had notified them th...

Roaming

Why did O2 feel it necessary to increase their charges so much on 15 June 2017? Calls from O2 Classic PAYG, whilst roaming in Europe, were 4p/minute and texts 1p to any European Country up to and including 14 June 2017. Unfortunately, from 15 June, t...

Wifi And 4G Calling One Plus 3/T 5

As the subject says will the one plus 3 and 5 get 4g and wifi calling as it doesnt run on 02 firmware any info atall. thanks