General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Cant return a damaged mobile phone that is insured?!

I have all my mobiles with O2 and until today had no complaints.My daughter’s mobile was damaged on Saturday. I went to an O2 shop that I use all the time and was told I had to report it over the phone. When I did, I was told they were too busy to de...

Resolved! pdf printout

Cant get my bill to down load in pdf to print. On any machine. Windows laptop, iphone or ipad.

Resolved! o2 webmail

Hi, is there a way I can still access my o2 emails?

Bad weather

Yet again a little bit of bad weather and everything is slow!! Phone mast not working correctly so have limited access to the Internet! Takes ages for anything to load! It's not just a one off if 9 times out of 10 as soon as we get a hit of bad weath...

Feedback: Device Comparison is lacking in information and confusing

Out of intereest, I followed a link from Facebook to save £120. Anyway, it took me to the phone analysis where you answer questions and it recommends a device. It recommended the Huawei P9 based on my answer "the bigger the better" which at 5.2 inche...

Resolved! New Password Warning

About 2 hours ago I received a text form O2 telling me that I had esarler received a another text, from someone else that containes a malicious link. Consequently O2 have reset my password and will send the new one to me. Abou an hour later I did rec...

Resolved! O2 Upgrade Recommendation

Does anyone know how O2 work out the "Recommended for you" options when you try and upgrade on-line?I have a Windows Phone (I know I'm sad) on a £24/month Tariff.My "Recommended for you" options were an iPhone 7 at £45/month, an iPhone 7 plus at £50/...

Excellent customer service from Lindsey

I have had a problem with my 02 device receving calls ever since I first upgraded and have received lots of unhelpful advice ever since I've rung 02 (have you tried switching voicemail off and on, etc). It has been very frustrating. After a year and ...

Resolved! Freenet Digital

Can O2 please explain why Freenet Digital via O2 has decided to add £4.50 every week to my young son's bill every week since August? I have not been informed of this hidden charge and not authorised this. I would expect this to be refunded ASAP. Plea...

Resolved! over charge on 118 118

Hi, I recently rang "118 118" from my pay as you go mobile and was on for a duration of 2 minutes. the call cost me £12, has anyone else had this problem and think that this is way too much to charge for a 2 minute call? how do I go about talking to ...