General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

SIgnal Strength

Hello.I am having some voice call issues on my phone (Pixel 7 pro) and i could do with some help understanding the signal strength if anyone could help please?It says it's' '-102 dBm 38 asu on a GSM Voice network'My understanding of dBm (decibel mill...

failure to port number

Has anyone had problems porting a number from an O2 account to a new O2 account? I've been waiting for 3 weeks for O2 to do this, but they don't seem able to, and their Customer Service team seems unable to help.

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Accidentally over payed whilst changing my tariff to £10. O2 took £20 out of my account instead of £10. Rang up for a refund which the man on the phone agreed to do. Tried to sell me a contract as soon as I said I wasn't interested. He wouldn't refun...

Honor 200 - no ear phone socket

HiI recently brought an Honor 200 lite mobile however there is no socket for ear phones. If this requires wireless ear buds what ear buds are needed for this particular device?Cheers

FAO Anyone needing Usage reports for insurance purposes

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phon...

FAO o2 Dave

Back in may you were looking into why the o2 usage report was incorrect. You never got back to me and it seems you have disabled pm’s now. Was that at the request of o2? I’m pretty sure you are aware that o2 have a serious fault with the usage report...

How do I add my exisiting iwatch from my old provider to my new o2 account with new phone?

No refund for returned iphone 15

Hi,Im completely at my wits end with o2. I returned an iphone 15 on the 19th of july 2024 and still have not received a refund and to make matters worse i cannot upgrade as my account is showing an outstanding balance of £565 which is in arrears. I'v...

Cancelling my contract

Hi I'm trying to cancel my contract which I should be able to do via MyO2. However, when I look at MyO2, all it does is prompt me to take out another service or buy another device! If anyone can send me a link to an area where I can actually cancel m...

Samsung Buds 3 pro Release

Has o2 released any info on when they'll start shipping out Buds 3 Pro?I've seen multiple different dates from various sources and I'm unsure which if any are true