General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Galaxy S8 advert

If you haven't already, check out this Galaxy S8 advert that's currently airing in the UKhttps://youtu.be/mKSVpOwB_jUI think it's brilliant! Probably one the best phone based adverts I've ever seen. What do you guys think?

O2 website has a bad design: TOP MENU annoying features

The O2 website has a bad design: When hoovering the mouse pointer OVER THE TOP MENU, the sub-menu appears but it doesn't dissapear when the mouse points somewhere else, what it is very annoying and makes it difficult to navigate.

02 Billing Error - overcharging

I am looking for any other users who have been overcharged due to a network error when travelling abroad.I am working with the UK Ombudsman and need other account holders to make a legal case against 02. My issue was travelling to china and hong kond...

Is this a little misleading on the O2 Roaming?

I get a text while I am in the USA"Get all the data, minutes and texts you need while you’re away with O2 Travel. Pay just £1.99 a day in Europe, £3.99 a day in Turkey and £4.99 a day outside Europe. And you’ll only be charged for the days you use it...

02 Shares

Hi.Does anyone know about the proposed o2 shares that are planned?Thx, N.

Great O2 Customer service

I would like to thank Norma who's been working non stop to get hold of dpd today. The driver went to the wrong house, which was no fault of O2, so I haven't received my parcel but Norma kept ringing them for 2 more hours but still no reply from the d...

Is there any way to retrieve game progress?

I've used Smart Switch to transfer all my games to my new Galaxy S8+ but, of course, have lost all my progress. Is there any way I can get my progress back?I seem to recall some suggestions a while ago when discussing this prior to the Note7 recall b...

FREE DATA OFFER

On My Offers I have a Free 1GB of Data offer, I just have to click on the Sounds Good Button..... it doesnt work and Live Chat dont know anything about it. Is anyone else having problems with this???

Resolved! PM Connect

Hi, I have just noticed that my O2 account has been charged £3.00 per week dating back to mid-September. The payments are apparently to PM Connect which is described as an App. I need to stop these payments and get my money back. Has anyone else suff...

In O2 Skipton shop today

I went into town shop to ask same lovely lady who sorted me out the other day if she could make facebook icon big as it disappeared under store iconStavros = long time general manager of shop who has helped me several times was on phone saying he's s...