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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

HELP! Bar a Number?

Hi,Hoping someone can help me here as I have struggled with o2 customer services this afternoon. I need to know if it's possible to bar a number from calling you, I'm sure there must be a way of doing this....I am being constantly harassed by an ex, ...

Anonymous by Not applicable
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  • 15 replies
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Cell phone disposal

I Have a number of old cell phones (non smart Phone) for disposal. Is there anywhere i can take them.

Anonymous by Not applicable
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Onlne order canceled without notifying me!

I had an online order cancelled without any notification and now the phone is no longer in stock to re-order (ms-*****). This was a refresh contract and a deposit of £109.99 was taken from my account but after a few days i called up for a status upda...

Anonymous by Not applicable
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cancelling mobilebradband

I have been trying to cancel my mobile broadband for my Ipad. Monthly money paid regulary and on time . When I took contract out I was told that I could "easily" cancel anytime within a month. The reason was really to buy a new Ipad and possibly Ipho...

Anonymous by Not applicable
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  • 3 replies
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30GB tariff 'Free Upgrade after 12 Months'

I am just wondering if anyone else sees the uselessness of this supposed free upgrade deal?I'm a year into my 24month contract, I've paid £300+/- off my 128GB iPhone 6s Plus, got ~£300 left to pay. I'm now eligible for the 'Free Upgrade' which is act...

Anonymous by Not applicable
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  • 8 replies
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Insurance

Hey all.Let's start by saying, I never complain. I usually can't be a###d.So that should tell you all about how I'm really feeling about this.I've been with O2 for a very long time, over ten years. Had insurance all that time because more than once i...

Hasting_s by Level 1: Joiner
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  • 14 replies
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O2 website Header page change - feedback needed

Yesterday I noticed a change in the O2 community header (home page) whilst using my laptop It happened half way through the day. Luckily I was able to take a snip of what it used to look like as I had a tab open from when I first logged on This is ho...

O2 top header 1.PNG O2 top header 2.PNG
Cleoriff by Level 94: Supreme
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  • 117 replies
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O2 and my credit file

I have a sim only contract. Been hat way since returning to O2 back in Jan this year.At the time of taking out my contract, I was told that a credit search would be performed (and possibly again around June when I changed contracts, but still sim onl...

Anonymous by Not applicable
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  • 18 replies
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