General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

15 ½ HOURS waiting time on online chat!

I took out a new contract with o2 about a week ago. The SIM arrived, but then due to their incompetence and lack of knowledge of their own product I had to wait on their online chat for over 15 ½ HOURS for them to sort it out, instead of the stated a...

How to remove a 'bolt on'

I bough a 'bolt on' to cover me for travelling and now want to cancel it. I've read other articles on here about how to do it and they say go through 'Myo2'. I've search everywhere here and can't find an option to cancel it. Please help. Thanks

Mobile browsing help whilst in europe

I’ve just arrived in Spain and although my phone connected to Movistar for voice calls, my mobile browsing was not working. i contacted o2 on the telephone who advised me to complete the following steps1.general2.Transfer or reset iphone3.Reset4.Rese...

None payment of £0.00 debt

Hello, I know that these posts are not monitored by O2 staff but this might help someone else and would also like to hear from anyone that had a similar problem and whether today's "Outcome" is likely to be the end of the problem... I recently got my...

o2 service in my area is truly appalling

o2 has long had abysmal service in my area and it is getting worse and worse. I have tried numerous avenues including raising a complaint with Resolver (no response), calling 202 from my o2 handset (completely fobbed off) and the livechat on this web...

Switchup

So O2 are a waste of space saying I haven't got switch up on my plan even when I'm on a plus plan Clearly FALSELY ADVERTISING I HOPE EVERYONE SEES THIS WILL NEVER CHOOSE O2 AGAIN and Will never use THIS network again!!!!!!! Been with O2 over 10 years...

Australia for a month

what is the best add on for a months holiday to Australia to cover charges on a sim only phone?

Contract

Hi I wish to poo at off my contract how much will this be please

Help iPhone 16 pro max preorder upfront cost issue

Hi I have tried to upgrade my switch up online for the iPhone 16 pro max when I get to the checkout it asks me for a £1.00 upfront cost. I have tried two banks and two cards and each say there’s an issue with taking the payment? I have no idea why th...

Why is 02 signal so rubbish

Why is O2 signal so rubbish? Every time theres clouds in the sky there is no internet singal. Worse service ive had misfortune of using.