General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

changing surname

i need to email my wedding certificate to o2 to confirm my change of surnamewhat is the email i need?

poor service south of lancaster

Seen this annually on this board but does anyone know why the mast South of Lancaster near the M6 is failingThe bad reception is a regular feature in south lancaster due to continued problems with the Forton mast which dont seem to get resolved -anyo...

4G roaming coming to o2 in Europe

Well everyone. ive done the browsing the Terms and look what has just been put in 8.3 The 4G package allows you to access our 4G services in the UK and, where available, in our Europe Zone (excluding the UK), provided that if you’re on a data-only (M...

Amazon gift card with Sony Xperia XZ Premium

Hi all, Just wondering if anyone bought the Sony xz Premium last week, I'm starting to doubt myself now but I'm almost 100% sure there was an offer going on for a voucher that would be sent with your phone for you to redeem, checking the received pac...

Cruising - anyone else been fleeced by O2?

Just been on a cruise, turned phone on to Airplane mode to avoid charges. Was told by O2 it was fine to leave data turned on! Bill shows Iceland charges of over £40, despite it being on the list covered by O2 travel. Never used phione at all when Onw...

Note 8

Samsung is releasing a new phone using parts from its Galaxy Note 7, which was axed after a battery fault led to some devices catching fire.The firm said the Note Fan Edition would "minimise the environmental impact" of its high-profile flop.The hand...

INEPT NOT FIT FOR PURPOSE CUSTOMER SERVICES

Befor beginning my rant,i have just spent an hour composing a complaint via o2 web form,i had to send two as only 1500 characters allowed.After returning to my inbox i received an auto reply saying this service has been withdrawn.I wonder why?So firs...

why is it that EE can offer me cheaper deal than O2?

i'm looking to upgrade with a month left on my contract but O2 are more expensive that EE and 3? i have been with O2 for a while now and would expect that you would like to keep me as a customer. EE are offering Iphone 7 on 24 month contract with no ...

BOUNCE.MOBI, O2 need to do more

I recently "interacted with a pop up advert" from a company called bounce.mobi. I have been subscribed at a weekly cost of £2.50 without my knowledge.The interaction was as simple as pressing a button to remove the pop up, and this constitutes accept...

upgrade options

so looking at clearing my refresh balance to upgrade and their is absolutley NO incentive what so ever to upgrade with o2. it comes back to the whole "New Customer" only senario. I have to say what is the point in staying with o2??? you are still cha...