General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

For security, we have to stop picking up the phone

An informative, albeit slightly controversial article, from TechCrunch :- For security, we have to stop picking up the phone | TechCrunchhttps://techcrunch.com/2024/09/07/for-security-we-have-to-stop-picking-up-the-phone/

Moving from PAYG to monthly

I have just switched from pay as you go to pay monthly and they gave me a new sim. What do I do with the payg sim? Do I keep it? I don't think it's on a rolling plan just a bundle plan.

St43dz

Hey, I don’t know why you want to charge extra fees because I don’t understand and I need help as soon as possible

Don’t Buy and service from O2

Hi, I ordered a mobile phone Samsung S24 Ultra on 12th July 2024 and I collected the device on 13th July 2024. I gifted it to my wife for her birthday but she didn't like it because she used an iPhone since her first phone. I called customer services...

Service Complaint

I have been a customer of 02 for many years under my name, address and telephone number [Removed]. I have also had a mobile phone contract with Virgin for my grand-daughter as she was under-age. This contract was held in my name and was for number [R...

Why is Switch Up such as Mess

Time for me to have a good old whinge about Crapita Customer Service in Cape Town and Switchup.. So did a Switch up in April, and the old device plan was closed, did the same in August and the old plan was closed now o2 are chasing me yet again for p...

Ofcom Study Benchmarks Speeds of UK 4G and 5G Mobile Networks

This a summary by ISP Review of an OFCOM document that is more then thirty pages in length :- Ofcom Study Benchmarks Speeds of UK 4G and 5G Mobile Networks - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/09/ofcom-study-benchmarks-speeds-of-u...

Why not to go esim

This article describes what a lot of us techies and non techies on here have been saying about sims for a long time, and to be honest I understand why all networks are pushing eSim from an Environmental perspective, but they cause so many issues.. ht...

O2 punters lose cool over Google Pixel 9 delays

Shipments held up following warehouse migration tech glitches, can't cancel orders either :- Virgin Media O2 punters lose cool over Google Pixel 9 delays • The Registerhttps://www.theregister.com/2024/09/02/o2_google_pixel_9_delays/

roaming turkey and USA 02 slow to start inclusive bolt

It is frustrating that pay monthly inclusive roaming bolt on hasn’t worked straightaway. I chat and chat and support Ai comes and agent closes chat Am seriously going to finish with 02