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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35137 Views
  • 45 replies
  • 6 kudos

Need help and advice

Upgraded yesterday a Samsung galaxy s8 plus yesterday by phoning o2.I was offered a really good deal.or so I thought.collected it at a local store and everything was fine.Or so I thought.I never got any info about the contract,so I called o2 customer...

Upgrade flexibility?

I'm looking into replacements for my Samsung Note 4 as it's coming towards the end (it's had a busy 3 years, put it that way). The large screen is handy for work purposes, and the LG G6 seems to do everything I need (and is substantially cheaper than...

Anonymous by Not applicable
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Sneaky o2 travel bolt on

Has anyone else felt like they have been sneakily charged £5 (£4.99) a day for o2 travel outside Europe ? I signed up for a 4 day trip in Greece in May and received one text message, the charge here being about £2 a day. In July I went to Canada for ...

Anonymous by Not applicable
  • 1914 Views
  • 6 replies
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Well done, Customer Service!

Hi there, Just wanted to thank your Customer Service team for possibly the quickest and easiest call I have ever had. Danver (apologies if I may have spelled it wrongly) was wonderful and such a joy to talk to. I hope your team gives him a well-deser...

Anonymous by Not applicable
  • 1562 Views
  • 4 replies
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Terrible customer service outsourced to Capita

My girlfriend had a bad experience with O2 customer services last week, and as a consequence, she will port her number away as soon as the 12-month minimum contract term finishes in early October, despite having been an O2 customer for almost 10 year...

NFH by Level 2: Apprentice
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Malware

Be aware of a scam. I received an e-mail pretending to come from O2, with the title "My O2 Business - Your O2 Bill is ready" but coming from a completely different source.This downloads a MSWords file with a "click here" pretending to pen it up for v...

Anonymous by Not applicable
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Internet Explorer and other search engines

Hire Internet ExplorerFor many years Ive used IE on my PC (now win 10)IE was on my LINX windows tablet. I leant said tablet to a family member while away on a course for 2 weeks. He set up his own account.Info only) There now seem to be 2 of my accou...

Jenny105 by Level 15: Gaining a Reputation
  • 1885 Views
  • 5 replies
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Misinformation given by O2 - Faulty handset

Hi CommunityThis one is going back from March 2017 but I will be brief. One Plus 3T refresh contract taken out Feb 16th this year. Having some problems with the phone so called O2 in March and reported it faulty. Information given by Customer Service...

Anonymous by Not applicable
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  • 7 replies
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Wearable tech discussion!

Hey everyone, I've been thinking about wearable technology and how it's becoming more and more widespread over the last few years. I'm starting to see more people using wearables as a standard part of their tech library. It seems the most popular dev...

Wearable tech .jpg
Martin-O2 by Former Staff
  • 5352 Views
  • 21 replies
  • 0 kudos