Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43811 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35701 Views
  • 45 replies
  • 6 kudos

No service for 4 days now!

Since late Sunday evening I have not been able to send/receive texts or calls! Apparently there’s a problem with a nearby phone mast. Customer services have not been at all helpful and I am at the end of my tether now. Is anyone else in here having t...

Anonymous by Not applicable
  • 2040 Views
  • 5 replies
  • 0 kudos

Perfectly Fine -in stock, 2 days later no email no update and was told out of stock

Oredered a Perfectly Fine phone- obviously in stock as I was able to proceed to pay. 2 days later no email no update and was told out of stock while on chat with advisor. Not impressed. This means I will have to pay another month's charge to current ...

Anonymous by Not applicable
  • 1920 Views
  • 5 replies
  • 0 kudos

Positive feedback from chat to O2

Hello sorry i recently had a chat with o2 and the woman was soo helpful so at the end i said i would defo compliment. So i searched how and tried everything. Went on Toby's page found no way to pm. Clicked on a link an o2 helper had as to pm people i...

Device charge Ports (warranty)

Greetings Each In case any of your are not aware, as I was. If your device develops a fault with the micro charge point it is not covered by the warranty. I have checked on line these seems pretty standard with all manufacturers . Does seem a bit har...

Anonymous by Not applicable
  • 1866 Views
  • 2 replies
  • 1 kudos

Shop location

Just feedback. The O2 shop I knew in Penrith has closed but, on using the shop locator I find it has moved to a new development, New Squares (where few people go!) However, when you zoom in on the map to find it the map still shows the location of th...

ronl by Level 1: Joiner
  • 1371 Views
  • 2 replies
  • 1 kudos

Big bundles now have less mins and text what going on

I see that big bundles on o2 now have less text and mins but included data has gone up https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/ the £15 bundle use to have 750 mins now only has 250 mins a loss of 500 mins but a gain of 2gb of data i think t...

la7 by Level 4: Observant
  • 3496 Views
  • 15 replies
  • 0 kudos

O2 Contract Upgrade Charges - Hard to believe!

Hi all,Firstly I would lile to say that I have been through the FAQ section and googled my specific issues but found nothing related, which increases my suspicion that I was fobbed off by O2 cust service.Ok so for the history..After 18 odd years with...

Anonymous by Not applicable
  • 1233 Views
  • 1 replies
  • 0 kudos

London Phone Mast

Hi,According to your coverage site there's been a phone mast down in central London all week, so as soon as I leave the wifi in my flat I have no signal all day. Beyond being extremely annoying this has started to cost me time and money with what I a...

Anonymous by Not applicable
  • 1243 Views
  • 1 replies
  • 0 kudos