Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I have been trying to get my mobile number transferred to my new SIM and during 2 chat sessions have been told this can take up to 24 hours. That was 3 days ago! Is this ineptitude typical of O2?
Hi I called on Tuesday 1st August 2017 this week to discuss money being taken from my billing account for the last 3 weeks from a company named above ( Digital Virgo). Your helpline employee was most helpfull and had explained the scenario with Digit...
I travel to Europe a lot, I have never been able to get 4G even now I am in Paris , why? So frustrating even the 3G seems like it's slower than in the UK
1) Don't use the o2 live chat. It's advisors are full of copy/pasted information and are of no use if you want a real conversation. Pick up the phone and you'll get further!! Don't demand though, remember, no one gives discounts to rude people. 2) Wh...
I've been on an expired pay monthly contract paying £16 per month for 1GB data for some time. I recently did o2 live chat to enquire about changing my tariff to get more data. It was suggested that I change my tariff to £21 per month for 2GB. It soun...
So today I go into an O2 store to take advantage of the free upgrade after a year so I choose my new phone and contract they then want to look at my old phone to "value" it this phone has had a screen protector and case since I got it.... They come b...
WE ORDERED TWO PHONES A FEW DAYS APART. AN IPHONE 6S AND AN IPHONE 8PLUS.THE FIRST ARRIVED NO PROBLEM COMPLETE WITH SIM CARD. WE SET ABOUT ARRANGING TO HAVE THE PAC NUMBER PORTED OVER FROM GIFFGAFF.IT WAS A FEW DAYS LATER WHEN WE ORDERED THE IPHONE 8...
It's that time of year again where we all start looking for Christmas gifts and maybe even new tech treats for ourselves too. O2's Christmas promotions have gone live today, full details on the website here https://www.o2.co.uk/christmas Looks like t...
Why bother offering same-day delivery and choosing a timeslot that day then sit like a fool waiting and looking like an idiot infront of family when your not going to bother O2 just rip me off on delivery cost for next day well I'm sat here next day ...
I had a replacement phone come on Friday to a neighbor (a new one) now that neighbor is denying she had a parcel delivered. After ringing twice a day both dpd and o2 insurance. I was told that I would be entitled to a new phone with no payment of the...
