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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35527 Views
  • 45 replies
  • 6 kudos

O2 Billing

Why can't it be set up that I get informed/warned if I am about to use a service that I will incur extra charges on my bill? I have just come back from Orlando and have been charged every day I was there. I knew I would be charged for some of the day...

Anonymous by Not applicable
  • 1986 Views
  • 3 replies
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complaint about O2 not cancelling contract

Dear O2 I would like to complain about the treatment I have received while trying to upgrade or cancel my contract. I have been speaking to one of your representatives who has refused to give me a puc code gone through all your palava and when I have...

Anonymous by Not applicable
  • 3638 Views
  • 4 replies
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How much data do I need

Hey all I need an answer, How much data do I truly need... I am stuck I have 4GB but I am thinking I may need to return my phone and get the 12gb tariff.. I love data I use all the social apps loads, Love youtube. streaming Sky Go, Music from deezer....

Terrible Customer Service

I have spoke to 4 different “Gurus” in the space of an hour and passed from pillow to post.I have incurred charges on my last bill of £13 for calling an 0845 number but upon researching said number, it’s a spam number - how I have dialled a spam numb...

Anonymous by Not applicable
  • 5750 Views
  • 15 replies
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Tesco Mobile coverage

I have had O2 at my current address off and on since 1987 (when it was Cellnet, with a huge Nokia transportable). I have always, even in 1987, had a reasonable O2 signal at my house. I had 12 months away from O2 until earlier this month, with BT SIM ...

Anonymous by Not applicable
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Mobile view issue.

@MercedesS any chance this alignment issue can be fixed please as it makes finding threads impossible on mobile view.

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MI5 by Level 94: Supreme
  • 3969 Views
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Cables and adapters

It seems as though almost all of the new (Android) phones now have the new USB Type C connection instead of the old style micro USB (type C appears more round, while micro USB is more square). As micro was the old standard, I have several of these le...

gmarkj by Level 66: Unequalled
  • 3495 Views
  • 21 replies
  • 3 kudos

Poor service

I have been trying to get my mobile number transferred to my new SIM and during 2 chat sessions have been told this can take up to 24 hours. That was 3 days ago! Is this ineptitude typical of O2?

Anonymous by Not applicable
  • 1749 Views
  • 5 replies
  • 0 kudos