General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Contract

Hi I wish to poo at off my contract how much will this be please

Help iPhone 16 pro max preorder upfront cost issue

Hi I have tried to upgrade my switch up online for the iPhone 16 pro max when I get to the checkout it asks me for a £1.00 upfront cost. I have tried two banks and two cards and each say there’s an issue with taking the payment? I have no idea why th...

Why is 02 signal so rubbish

Why is O2 signal so rubbish? Every time theres clouds in the sky there is no internet singal. Worse service ive had misfortune of using.

iPhone pre order

placed my order today for a upgrade they said I should get it by the 20th (iPhone 16 pro max) and now it’s been updated to 3 weeks. I’ve never done a pre order so what’s the likelihood of me getting it on the 20th ?

iPhone 16 pro Max switch up

Hi there. Curious if O2 do credit checks for switch ups or if it’s just an O2 arrears check? Don’t have the best credit history including a previous insolvency, so want to know what the odds of getting accepted are before I go in store and spend the ...

The data centres that power the internet

I found this to be an informative article :- The data centres that power the internet | The Week UKhttps://theweek.com/tech/the-data-centres-that-power-the-internet And the O2 data centre in Slough even gets a mention !

System down in store

So I went in store to pre-order the new iPhone yet they couldn’t even send a code to my phone because the system had crashed and they couldn’t do it for me. Frustrating because I will now probably miss out on the pre-orders and I can’t go back again ...

Left 02

How do I chat with 02

Cancel Mobile contract but keep Apple Watch contract.

I have an iPhone and Apple Watch on O2.I’m looking at paying off my iPhone contract and then buying an iPhone direct from Apple and use a new networks sim (Sim only) in the new phone. My Apple Watch is with O2 and I’m wishing to still keep this with ...

sms from a Dutch number that I can't reply to

I sometimes receive an SMS message from a known contact with a UK mobile number that, for some reason, appears as coming from a Dutch number. When I try and reply, the system doesn't let me. I have contacted the UK contact to ask if they are (perhaps...