General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Bad Customer service Ayr

I've been a customer with O2 for over 15 years never had any issues until today while trying to arrange my upgraded phones whichbi messed up in the end because the member of staff wasn't interested because aparently they don't deal with it i have to ...

O2 chat very helpful

Zameer from o2 chat was very help full @Marjo can you give good feedback thank you

Insurance Claim for a smashed screen

I just wanted to share my recent experience having put in an insurance claim for my smashed iPhone screen. Having tried to look up other peoples experiences dealing with the insurance side of things I discovered that there wasn't a lot out there to t...

OnePlus 5T

I was due to leave O2 the other day in order to get a better deal on the iPhone X with Vodafone, however I am now more open minded about having a non-Apple phone and was happy to come around to staying with O2 if I could get a good deal on the OnePlu...

Returning a handset - how much to insure for delivery?

Hi, I have to return my handset to O2 as was better to purchase in a store alone but im just worried how much i should pay to get it sent back? It looks like it will be £8.60 for £500 handset. Does that sound correct or should i be paying less? Thx

02 Travel - what's the point?

Hi all I'm off to New York in 6wks and after seeing the 02 Travel bolt-on I thought it might be useful (for getting an Uber or checking out tourist attractions whilst out and about). But after reading the comments on the boards it seems to me that th...

Getting my pac code is like pulling teeth!

I don’t generally complain or moan but having been with o2 since the beginning, back in the cellnet days, their treatment of a long term customer these last few days has been dire. I shopped around with my contract ending and decided I was changing t...

Reward Nominations for March 2018

Hi everyone, Happy Easter and Spring time! We didn't hold these nominations last month, but I'm happy to see we had a few awesome things posted by community members during March, so it's time to nominate the piece of content you feel has made a great...

O2more

Hi, got a text from o2more. If I text stop to 20502 will I be charged for my text.Also I saw in another thread you could turn off spam from myo2 but I can't find any options that allow me to do that.

How do I provide positive feedback?

Hi there,I've been trying to provide some positive feedback in regards to an o2 store employee since 6th Feb, but I'm finding it impossible to find anywhere where I'm able to do this! I've phoned the store and been given an email address to email but...