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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Returning a handset - how much to insure for delivery?

Hi, I have to return my handset to O2 as was better to purchase in a store alone but im just worried how much i should pay to get it sent back? It looks like it will be £8.60 for £500 handset. Does that sound correct or should i be paying less? Thx

Eva121 by Level 1: Joiner
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02 Travel - what's the point?

Hi all I'm off to New York in 6wks and after seeing the 02 Travel bolt-on I thought it might be useful (for getting an Uber or checking out tourist attractions whilst out and about). But after reading the comments on the boards it seems to me that th...

mattjd by Level 1: Joiner
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Getting my pac code is like pulling teeth!

I don’t generally complain or moan but having been with o2 since the beginning, back in the cellnet days, their treatment of a long term customer these last few days has been dire. I shopped around with my contract ending and decided I was changing t...

DabDab by Level 1: Joiner
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  • 12 replies
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Reward Nominations for March 2018

Hi everyone, Happy Easter and Spring time! We didn't hold these nominations last month, but I'm happy to see we had a few awesome things posted by community members during March, so it's time to nominate the piece of content you feel has made a great...

Marjo by Former Staff
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  • 5 replies
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O2more

Hi, got a text from o2more. If I text stop to 20502 will I be charged for my text.Also I saw in another thread you could turn off spam from myo2 but I can't find any options that allow me to do that.

Guevara by Level 2: Apprentice
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How do I provide positive feedback?

Hi there,I've been trying to provide some positive feedback in regards to an o2 store employee since 6th Feb, but I'm finding it impossible to find anywhere where I'm able to do this! I've phoned the store and been given an email address to email but...

02member by Level 1: Joiner
  • 1443 Views
  • 3 replies
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Wearable Tech Show - London 2018

Hey everyone, The Wearable Technology Show is currently happening in London so I thought is would be a great time to have another discussion on wearable tech! One of the main talking points this year is smart textiles. In the near future the clothes ...

Wearable tech .jpg
Martin-O2 by Former Staff
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  • 11 replies
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Resolved! Transferring contacts to new phone/sim

I have today upgraded from a Samsung Galaxy with an only style SIM card to a Nokia Lumina 620 with a new micro sim. The guy in the O2 shop changed sims and said all my contacts should transfer automatically, but they haven't. How do I transfer contac...

Anonymous by Not applicable
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  • 11 replies
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S9 plus vs iPhone X

I am torn between the s9 Plus and iPhone X. I can upgrade Monday and i am swaying more towards the iPhone only because of the 3d touch and rise to wake then again i do like the look and specs of the s9+. Does anyone in this community have the s9+ at ...

calviin by Level 3: Thinker
  • 6368 Views
  • 40 replies
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PAYG - £10 charge for payment history

O2 don't provide a payment history on the web portal.You have to pay £10 by cheque or postal order, send a photocopy, scan or digital photo of the SIM card, ensuring the SIM number is clearly visible and a photocopy, scan or digital photo of a recent...

Emmmm by Level 1: Joiner
  • 903 Views
  • 2 replies
  • 0 kudos