General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Your account will close once the Porting Authorization Code code is used...

So in a nutshell a question came up regarding the actions of requesting a PAC, and triggering a PAC and what if any impact this might have on the standard 30 day notice period and pay monthly contracts.Below are (some) of the relevant terms, just lik...

Wifi calls

Just found out I can't use wifi calls when abroad even though I was told by a 02 chat person I could. This as replaced tu go. How can it replace if you can only use in the uk. What a waste of time. Bring back Tu GO.

O2 Hold Music - The Playlists!

Hey everyone,As much as everyone hates being in a queue, sometimes it's unavoidable when it's busy... Whether it's a queue to get into a gig, the cinema, the shopping tills, or when calling for support. That's why at O2 we put a great deal of effort ...

Resolved! Anyone Else Had problems With UK Mail Delivery??

Ive ordered a pay monthly contract phone at the weekend i knew i was at the hospital on monday so chose Tues as delivery day, received a text monday from UK Mail saying it would be delivered between 1-3pm great i thought, tues morning 10.30 i get a t...

Apps and tech to help with studies/learning

Hi everyone, Are any of you studying at the moment? O2 Learn has listed some suggestions and inspiration around apps and tech, and how to use your smartphone to help with your studies. Do you guys know of any apps or tech that could be helpful for th...

Excellent customer service

I recently contacted to get my payment problem sorted as there had been a mix up with it which I need sorting, I got put through to Jamaine who was very polite with me and helped me straight away, there was a problem with the system being slow which ...

Why does the O2 sign in not accept non-alphanumeric charaacters?

As above really, it makes passwords harder to crack but seemingly the sign in system doesn't allow you to include them? Not expecting an answer from the forum team but if you could pass it on that'd be great.

Bolt-on's

Why have the cost of bolt-on's gone astronomical?O2 need to review this as I have been looking around and seen some better offers from other phone companies.I have been with O2 for eleven years but this exorbitant fee for additional data is well over...

Why Can't I Get Tickets to see....?

In 2016 a festival took place over 3 days that had Paul McCartney, Neil Young, The Who, Roger Waters, The Rolling Stones and Bob Dylan performeing complete sets. Tickets ranged from $199 thrut $1599 to "as much as people are willing to pay" for the b...

Moving from Talk Talk

Hi I have been with talk talk for many years now, they have stopped supplying handsets & are offering sim only contracts, or advising to change to o2, I'm just asking if others have changed to o2 from talk talk & if they are pleased with the service ...