General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

3year contracts

So I'm due an upgrade and have decided to go for OP6T. £41 all in on a 36month contract 20 GB data unlimited calls and texts. Carphone Warehouse offered the same price only 100gb data on a 24 month contract. On further inspection I read that phone an...

Accessories on payment plan

I have noticed that other providers are allowing the purchase of expensive accessories, such as the apple wireless headphones, on their account and pay it off monthly as a DDR payment. Surely this is something O2 should take on board and offer with a...

Issue with wifi calling

I am hoping O2 might see this..... There is a problem with wifi calling but the advice form O2 is keep trying it for the next 5 days to find out when it is fixed. It isn't too much to expect from a technology company to publicise the fault and give u...

09 numbers on my bill

Just had a huge bill and found there are 3 calls to 09 premium rate numbers which are used for adult chat lines. I am horrified as I do not make calls like that and no one else can use my phone. Some must be piggy backing off my number but how do I p...

Are o2 at Fault or my daughter?

In August this year I received an email from o2 stating with my Family Account I would have free access to Quastodio Premium Parental Control Service. I knew nothing about this except that my daughter had gone to get her daughter a phone in the o2 sh...

Family loyalty discount

I have 2 device and airtime refresh accounts for myself and my son. I recently called 02 as I wanted to bring my wife's phone over from Vodafone. I was advised that I could get the loyalty discount of 30 for a SIM only as this was now my 3rd line. I ...

O2 Bubble Petetion

I would like to start a most vitally important petition to bring back the opening screen bubbles in the O2 App start-up screen. Please add your name below;

Connectivity for commuters in the UK

Hey O2 team I'm one of the one million people who commute into London every day: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/252516/rail-passengers-crowding-2012-revised.pdf Experience shows that O2 is only able to provi...

Number Transferred by O2 Without Customer’s Knowledge

Has anyone on here experience of O2 transferring their number to anyone else without telling them, probably to a their, and how long did it take to get the number back?

Upgrade farce - any ideas ?

After finally choosing a new iPhone xl and ordering in online to be delivered to my local store as part of refresh upgrade - went to pick it up and trade in iPhone 8-plus .Nice shop assistant gets iPhone 8 out of case and a time chip ( unseen before)...