General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

4G feedback

Why dont o2 show 4G+ on there maps like EE do so you know where you will get it and and wont get it only askin

Health when at laptop

I experience a warning when I've been too long at my laptop ... it's a dull, heavy ache at the back of my head ... I then have to lie flat on my bed where it goes away of its' own accord ... then ... I can go back to the laptopI have a good workstati...

Live chat

Is the live chat room unavailable for everybody at the moment or is it just me?? I need to get in touch with an agnent and cannot use my phone !!!

Issue with the port in form?

I am in the process of assisting my Mum to move to O2 PAYG. I asked her to get the PAC, I activated a new SIM by topping up £10 and then filled in the form on the site on Wednesday night about 18.15 from a PC running Windows 10 with latest version of...

Number port in while abroad

Useful trick to complete a number porting while abroad. I had to work this out as having bought my sin a new phone on o2 and requested a port in using the online form o2 never acted on the form. I followed up and gave pac code etc via online chat, po...

Overcharging for OnePlus phone contracts

I upgraded last night, and was all set to upgrade my existing OnePlus 3T to OnePlus 6. However, when I looked at the available tariffs for OnePlus contracts I thought they were expensive. In the end I went with a Huawei P20 Pro at a much better deal....

Be aware O2 scam(switch from Pay as you go to Pay Monthly)!!!

Be aware O2 scam(switch from Pay as you go to Pay Monthly)!!! O2 running this offer for a long time Pay as you go customer(you have to be with them at least 6 months I believe) who willing to switch to a 12 month contract.Reluctantly but i went for t...

Extremely slow data in US on data roaming

Slow data on data rosming

This is what i found on st helens star

http://www.sthelensstar.co.uk/news/16587436.the-majority-of-homes-and-businesses-in-st-helens-are-without-full-4g-coverage-figures-show/

Upgrade prices

I enquired on your app about upgrading my phone early, and pay the additional amount I owe on my current phone.I chose a phone and was offered £45 a month for 15gb data unlimited mins and texts, however when I checked uSwitch I discovered I could get...