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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 46981 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37739 Views
  • 45 replies
  • 6 kudos

Network Down

How comes I dont get network, when we pay our bills on time.I need full refund,Please fix the problem and get back to me on [removed].Thanks

Nish by Level 1: Joiner
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  • 12 replies
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still no data

been a o2 customer for like over 7 years.. and all they keep having is technical issues.. been all day without data and just got signal.. it's completely appalling that they keep having these issues.. I honestly can not wait until my contract is up s...

sabrina91 by Level 1: Joiner
  • 534 Views
  • 1 replies
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O2 Mast not Working

Phone has mostly been displaying 'no service' since the end of October. Network checker says a phone mast in my area isn't working...how long does it take to fix a mast. Strange thing is that my colleagues who use the same network have no issues at a...

NO NETWORK AGAIN

Nertwork has been down all morning, any one else having these issues? 

AK by Level 1: Joiner
  • 2799 Views
  • 5 replies
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data

This morning I went on my phone and for some reason there is no 3G or 4G working on my phone. At the top left of the screen it shows the celluar strength but no 3G or 4G symbol that should appear next to it. I have have tried resetting my phone and t...

Matt58_ by Level 1: Joiner
  • 1501 Views
  • 2 replies
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Not happy

For a while now I’ve had the odd text saying I’ve run out of data. When checking online this isn’t the case.Now this issue this morning has made my morning very difficult. Checking bus times for work etc.My bill is a lot monthly and this shouldn’t be...

Ste63 by Level 1: Joiner
  • 1162 Views
  • 2 replies
  • 1 kudos

Mobile network

I have the same issue as everybody else, no network. Think there is a problem with 02 network.

Siobhan by Level 1: Joiner
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  • 12 replies
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No mobile data

Hi I had mobile data last night however once away from WiFi this morning I have no mobile data on my phone. Is there a problem with O2 this morning please?

Becky1 by Level 1: Joiner
  • 4080 Views
  • 13 replies
  • 2 kudos

No mobile data service

Is there prob with O2 mobile data ??I have no data service in my area in Bolton (Manchester)

18sal by Level 1: Joiner
  • 1643 Views
  • 2 replies
  • 0 kudos