General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Helpful staff in store!

Thanks very much to Anthony from the Glasgow, Buchanan Street 02 store. Helped upgrade my phone, as well as order me the one I want as it wasn’t in stock. Made the whole experience very easy and a really nice guy to deal with. Excellent customer serv...

Waiting time for costumer service

1 hour 12 minutes I’m waiting for costumers service to pick up phone , I try live chat didn’t solve my problem , after 14 years time to change to another network ! Shocking service from o2

Fair device plan charges

I recently paid off my £4 a month device plan for an iPhone 5S nearly new.I signed up to a new device plan for a ‘nearly new iPhone SE 32GB’ phone. My monthly plan cost has gone up to £11 a month so the nearly new phone is going to cost me a whopping...

Buying a phone

Is there any advantage in buying a phone from O2 other than being able to spread the cost over some time? I can afford to buy upfront, and it seems the phones that interest me are a little cheaper elsewhere. I might go for an iPhone, as I am mainly a...

This can't be how a successful business operates......

I am sure I am on some reality show and any minute cameras are going to appear and it has all been a big prank...... My screen on the camera broke - so as I pay insurance I thought I had nothing better to do than go to my local O2 shop and deal with ...

O2 delivery

Ordered a phone for delivery due to be delivered today.Received a text message saying I had rearranged delivery for Monday (news to me - as no one will be in Monday so not sure why I would rearrange for a day no one is in). Went online to get numbers...

poor service

DO NOT RENEW YOUR CONTRACT WITH o2 if you do not want to be ripped off by o2 recycle. I have just sent a pristine galaxy s8 back with not so much as a thumb print on it and after being offered £230 when o2 wanted my business I was in reality offered ...

Not Happy At All

Raised a complaint off the back of another complaint..waited since yesterday, told 24hour return call would be made, had to chase call back from manager twice, never happened, then calls cut off at 8pm just as I manage to get through to somebody! Not...

Feedback

Hi Guys Im a o2 classic pay & go customer got a sony xperia L1 (white one) wanted to feedback the experiance of going in store my server was very professial & polite made me feel comfortalbe think her name was Kirstin not sure of that but wanted to a...

OnePlus 6

Any community members have a OnePlus 6 ?Any reviews or hands on reports from real people?Likes, dislikes, pros and cons? Thanks.