General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Unable to make calls

I’ve got the same problem also, I can’t make calls and clearly unable to receive them also.. I think it’s a network problem we’re faced with, once again paying for a network with poor service

I can’t make any calls at all

I’m fed with 02, every month the service is down, it’s my birthday today and family and friend can’t get through to me. My phone was working this monrnig but now I can’t receive or make any calls or texts. ****** you 02

Not working

I can not call or get any calls but I can get txt??

Can’t make calls

Is anyone else having trouble making calls today? It won’t connect at all?

O2 Guide to Network Issues

Hey everyone, O2 have created another video guide, this time on how to resolve network issues. The guide walks you through a number of suggestions to try if you're unable to gain access to the mobile network. Check out the video below and you can als...

No making or receiving calls

Not be able to make and calls nor receive any for the last 2 hours, had a important phone call at 4:30 but wasn’t able to receive it.. #somecompogoingin.

My phone it letting me ring or anyone ring me

My phone woulnt let me ring no one

Phone won’t make or receive calls

I have just gotten a new phone today. Everything is working fine apart from the fact that I can’t make or receive phone calls. I have tried to reset network settings, and also trying the SIM card again and still not getting anything. Can anyone help?...

Great Customer Service - Leicester Highcross

A quick post to recognise the O2 team at Leicester Highcross store. I visited last Saturday (29/9) and seen by a Guru very quickly who was professional and friendly to try and help resolve some issues I was having with my handset.Cheers

Disappointing service nowhere to complain!

My husbands new I phone X developed a fault we went through hours of remote guru help to be told to take it in store which we did. Dropped phone off on 12/9/18 at Farnborough and was told it would take about 14days. Herd nothing so called up to see w...