Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43107 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35059 Views
  • 45 replies
  • 6 kudos

My Network app: Your Feedback

Hey everyone, I know a few of you use the My Network app, and suggest its use to many new and established members alike We thought it was about time to ask you what you think of it, and gather any feedback you might have on how to make it even better...

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EmilieT by Former Staff
  • 4590 Views
  • 15 replies
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VAT on Device Plan

I have a Device Plan for my iPhone 7 at £25 a month. Is there VAT in that amount that my company can claim back? O2 Live Chat say no VAT is charged. This means my Co would have been a lot better off asking me to buy the phone outright where the VAT i...

Anonymous by Not applicable
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  • 5 replies
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Family or sharer plans

Hi, We have 4 people in the fmaily all with 02 phonesjust wondered what the best thing to do is - go onto a family plan or sharer plan? 2 Phones are out of contract and 2 are in contract currently. Thanks Neil

Nchaundy by Level 1: Joiner
  • 2121 Views
  • 4 replies
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Ghost in my mobile logging onto O2

Great difficulty in signing in to O2 on my Xperia LI This happed before with my Lumia 640 & 650It's to do with my Security Question, answer was input in town's O2 shop probably when I first went over to a smartphone ... I reckon it was input incorrec...

Anonymous by Not applicable
  • 2446 Views
  • 11 replies
  • 0 kudos

Digital Virgo - Subscription issue

I have been getting text notifications from a company called Digital Virgo. I then logged onto my O2 account to find that they have been charging me £4.50 a week for a long time. I know there have been posts on here previously BUT I wanted to give so...