General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New iPhone 16

What should have been an exciting event receiving our iPhone 16 today turned into a nightmare. Both me and my husband purchased the new iPhone and needed to change to an eSIM. Using iCloud backup to move everything over was simple and quick. However ...

iPhone 16 didn’t turn up told lies.

So as is probably the case with lots of others my phone didn’t turn up today despite ordering on the 13th. No one said anything no emails no texts just said processing and estimated delivery 20th. Contacted the chat and the first response is no one c...

Online Accessories order

Yesterday placed an order for a couple of Apple USB C 20w chargers. Today I’ve returned to find that 1)DHL tried to deliver the order by ramming it through my letter box. The product is now damaged. 2)O2 have stated that two chargers were delivered, ...

DPD Delivery

Any experience of getting a device delivered when you dont have access to the SIM? DPD refuse to hand package over to me as I cant supply PIN that they send to the SIM number which I dont have access to - getting no help from O2 to resolve this

02 shop Teeside park

I had a great day when I went to switch my phone from the Google pixel 7pro to the 8pro got a brilliant tariff from the guy in the 02 shop he was absolutely brilliant can't thank 02 enough they were fantastic

Refund of payments

I left O2 and made my final payment on 03/06/24 £32.89 and was owed £16 + since then I have received email statements with deductions being made and my latest billup to 01/09/24 now shows I'm due -£14.71. How if Ive left O2 am I still being charged a...

iPhone 16 cost

I was going to upgrade my iPhone this morning to an iPhone 16 Pro Black Titanium 256GB. The cost of the device plan I was looking at was £1 upfront, followed by 36 payments of £33.05. I calculated the final cost of the device to be £1,190.80. The pri...

Slow Data Connection

Internet down so uduing data on 2 different phones . I am using my data on O2 and also on another phone connected to Smarty. So dissapointed the speed of the O2 phone its so slow. The smarty phone is excellent normal speed that i would get online .. ...

Google play fraud

Hi, I had my phone stolen last month. I notified 02 immediately after it happened and they informed me they blocked the old sim card. Now I received my bill and I have over £300 of Google Play Store charges on my 02 account. 02 tell me there's nothin...

outlook

Have a new mobile (Samsung Galaxy A55) but unable to set up email Outlook. Following the guidance from website but unable to get past step 9 of 34 (Google password?). States email account or password invalid. I can access my Google account and I know...