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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43814 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35718 Views
  • 45 replies
  • 6 kudos

Blackberry WiFi Calling

I've been with O2 for years. The signal in my house has never been good - but TUGO made it ok - just about - with my previous devices. No I have a Blackberry KeyOne and the signal is no longer usable. And with TUGO binned - and O2 saying they're not ...

Blackberry by Level 1: Joiner
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  • 11 replies
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Compensation

Hi, as you know the network was down yesterday, both of my devices would not work. This was a nightmare as my mobiles are used purely for work, therefore I was unable to work as I am a letting agent. I have read about compensation and was wondering h...

ChloeMc by Level 1: Joiner
  • 2014 Views
  • 3 replies
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Customer services are terrible

Customer services decided to give me a new name and put it thou a credit credit didn’t noticed until sim arrived I thought she’s made a mistake but no she even made me 2 email address with the name she made up that’s Breaking the law

Lirna by Level 2: Apprentice
  • 5854 Views
  • 60 replies
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APN

I send a text and recipient receives 8 or 9! Error msg received this morning saying APN not set. Several versions online so don't know what to use. Please help. Have tried them all. I'm a bit of a tech novice.

Ness46 by Level 1: Joiner
  • 1441 Views
  • 6 replies
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Outage

I work as a Roadside Recovery Driver in The Dartford area, i attended a number of breakdowns on the M25 yesterday and was not able to summon assistance on a few occasions which put myself, the casualty vehicle and occupants at Major Risk of a potenti...

Darren6 by Level 1: Joiner
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  • 2 replies
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No service

Yesturday I had no service on any of my o2 contracts, how can I be compensated

Lealea by Level 1: Joiner
  • 1960 Views
  • 5 replies
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Internet

Is the 02 network back up and running fully im still having problems

Lesley3 by Level 1: Joiner
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  • 2 replies
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O2 Staff

Hi, Let me introduce myself. I am Iain and i work for a competitor to 02 and I have signed up to this forum to voice my support for all the staff working in the contact centres during this turbulent time. From a customer point of view I can understan...

iainlew by Level 1: Joiner
  • 1884 Views
  • 2 replies
  • 3 kudos

Texts

Anyone still having issues sending texts keeps telling me not sent and then some people are telling me they got the text 3x ??

Sid by Level 1: Joiner
  • 3097 Views
  • 10 replies
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Compensation

What compensation is O2 offering for the blackout alday yesterday?

Warren86 by Level 1: Joiner
  • 2588 Views
  • 5 replies
  • 0 kudos