General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Urgent Suggestion needed - Lost access to number

Hi, I had a eSIM and have lost access to the oldphone and O2 are not able to issue a new sim of any sort due to an error in the system. No one has been able to the issue. I have visited 5 different stores and spent 3-4 days worth of time on calls wit...

No service!!

I'm totally fed up with having no service on my S24. Ever since I went from Virgin to 02 it's a nightmare. I'm missing doctors calls, texts don't come through, and helf the time I can't make a call. Battle going on with 02 right now, I'm not paying f...

Can't get delivery

Hi I ordered a phone vis upgrade with switch up last week and it kept getting deliver attempted all week which no one was in al week. So I contacted O2 support and got it changed to Saturday and now the tracking isn't updating so I'm guessing outs no...

RCS on IOS 18 ?

Hi,Anyone seem RCS on IOS 18 working on O2 ? ( I have IOS Beta installed - wondered what the carrier update will follow to enable this ) Thanks,

O2 lied to me ... again

hi everyone, Another problem yet again with O2. i got in Contact with the in app customer service as im getting the new iPhone on Saturday and wanted to know the process of changing over my eSim. they said i had to have a new esim and that coverage w...

Problems with getting a Esm QR code

I’m having problems getting a Esm QR code

Customer services say they can't transfer former Virgin numbers to new O2 phone contracts

Has anyone else had this problem and can anyone offer a workaround?I bought a new pay monthly phone for my wife on O2 via Mobile Phone Direct. She already had an O2 SIM only contract which had started as a Virgin Mobile account, so I thought it would...

14 Day cooling off - gone very wrong.

I got my Z Flip 6 on Friday 30th of Aug at the Metrocentre Gateshead and decided pretty quick that I am indeed an IOS person. On the 3rd of September I took the z Flip, its box and the recipe to Leicester Highcross as I work in Leicester. System Erro...

I want to leave a positive feedback for a customer services agent

Hello All, Today I had to speak to an agent regarding my account details,(data information etc). Your agent spent quite some time searching through all my details before reaching a solution. Your agents name is Kim, and she was absolutely excellent!!...

Locked account immediately after buying new contract

Hello, I have just set up a new sim-only deal with O2 after coming from another provider. As I tried to set up my online account to access my esim, I was required to enter my postcode and last 4 digits of my bank details. I did this correctly however...