General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Staff

Hi, Let me introduce myself. I am Iain and i work for a competitor to 02 and I have signed up to this forum to voice my support for all the staff working in the contact centres during this turbulent time. From a customer point of view I can understan...

Texts

Anyone still having issues sending texts keeps telling me not sent and then some people are telling me they got the text 3x ??

Compensation

What compensation is O2 offering for the blackout alday yesterday?

Resolved! redeem free gift

cant get onto o2-gifts site times out all the time and there is only a short time left to claim gift can any one help

Multiple text messages have taken daughters credit!

My daughter sent a text message this morning and it just kept sending it over and over again so her credit was around £5 and it is now at £1.90 and I have had to switch her phone off! My husband's phone is doing the same but luckily, he has unlimited...

Loss of data

As you have a contract with me to provide a service which you have failed to do today, im looking for compensation as i pay my account when its due i keep up my contract with you, but today with loss of coverage my job was affected as i need to be in...

Compensation

Are O2 going to pay me compensation for not being able to use my phone all day. No internet. You are charging me for a service I never received

Device advise

Hi all. I'm torn between 2 devices, the Mate 20 Pro and the Note 9. Does anyone have experience of both and if so which would be the one you recommend?

gold star

Dear 02 I just wanted to send a message to say how delighted I was with the customer service I received in your Slough branch last Thursday 6th December ( not a good day for most people I know!) Katie, the manageress and the rest of the staff were so...

Recent offer of compensation

Can I just say that the recent offer of 2 days data usage charges being credited to my account for the other days fiasco is both derisory and insulting! Given the fact that you are suing another company for hundreds of millions of pounds I feel that ...