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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43811 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35696 Views
  • 45 replies
  • 6 kudos

Screen protector for Samsung S8

Hi guysCan anyone recommend me a good screen protector for my samsung s8? I bought this one off amazon originallyhttps://www.amazon.co.uk/gp/aw/d/B07JN5PQ5S/But it already broke and it kept getting dust on the curvy side of the screen.Any suggestions...

Gabrio by Level 1: Joiner
  • 1474 Views
  • 5 replies
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Fraudulent use of mobile number

Hi - My number is being used fraudulently. At first it was used by an individual who set up fake bank accounts etc. I've stopped this but my number now seems to have got into marketing databases and I'm recieving calls for the individual who propogat...

Patrick91 by Level 1: Joiner
  • 1130 Views
  • 2 replies
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Terrible customer service

Ive had a frustrating time trying to speak to someone in customer service who was rude, obstructive and unhelpful and refused to let me speak to a manager. I’ve made a complaint to the review service as other posts have suggested but despite an email...

Friends & Family 50% Question

I have the 50% Friends & Family discount applied to my account but I understand that when I upgrade my phone now that the contract is close to expiring, that discount comes off and has to be applied again. Does anyone know why this is the case? Why c...

Anonymous by Not applicable
  • 2806 Views
  • 3 replies
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Manchester Outage

Can someone help me please? On December 28th at 11.00am we had arranged for a 'Meet and Greet' chauffer parking service to meet us at Manchester Airport. They never showed up. This led to us having to park in the only place we could find or miss the ...

Alan49 by Level 1: Joiner
  • 2217 Views
  • 4 replies
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BIG disappointment

After a being a loyal customer for 10 years, I am disappointed with the recent service I have received from o2. I have spoken to several different customer advisors of yours and have been given different information each time I call and never speak t...

Are there any good phone retailers?

My contract has expired and I have been looking for a new phone contract. The only retailers I could find are Carphone Warehouse (too expensive), mobiles.co.uk (bad reviews) and mobilephonesdirect.co.uk (probably would go with that one). I want to ge...

Anonymous by Not applicable
  • 5662 Views
  • 23 replies
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Content in 2019

Hey everyone, The community team is busy behind the scenes preparing lots of fun and engaging content to share on the community in 2019 and we thought it would be a great opportunity to get your feedback on the sort of things you want to see. Would y...

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Martin-O2 by Former Staff
  • 8074 Views
  • 59 replies
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