General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

free office 365(frustrated)

hi guys, so i take up an offer to upgrade my tablet partly because i get 12 months free office 365. the link i have to subscribe comes up but does not work, when it asks me to put the email address in that i used to purchase upgrade then it says this...

communications

so O2 your are in the communications industry and supposed to be one of the leaders - lol.try getting your customer support options sorted - no email - no chat lines - no telephone answer.I transferred from pay monthly to pay as you go in November af...

Customer Sevice

Anybody any idea what's going on here? Online chat agents still being advertised on the website but never actually available Massively long wait times for a response when telephoning Being passed from pillar to post when you do get through as nobody ...

iPhone XR cases from Apple

Aloha people! As I'm going to order my XR the next days (contract ends 8th this month) I looked up (again) the apple page for the silicon cases from apple themselfs (I had them on 6 and 7 and love them)...But they have them for all models - just not ...

Search feedback

I noticed that the main O2 Search function produces no results when Voicemail or Voice mail is entered. I would have thought a mobile phone service provider would have web pages providing users with details, including everything from the number to di...

Problems activating a new Classic Sim PAYG

Ordered a Classic PAYG SIM online, popped it in and tried to top up online. It wouldn't accept any credit cards (Amex, Visa or Mastercard) with an error message that the card is not an accepted card type! Re-entered card number to make sure no mistak...

Saint Maarten

So I'm on holiday on the EU territory of Saint Maarten.Yet unable to use 4G data without being charged an arm and a leg.Brexit has come early in the Caribbean.

Credit card details - this is a STATEMENT - not a question

I've just joined O2.When topping up by credit card for PAYGa) I never expect to fill in my card details, because hundreds of thousands of websites work with "password managers" such as Roboform ... but not O2. Please sort it out b) The O2 credit card...

Crappy Signal - What can I do?

For months now I've had a dodgy signal at home.Phone calls either randomly drop out, sound robotic or like it's underwater. Texts rarely go through first time, I have to click 'resend' more often than not.Data is practically non-existent. I've downlo...

SIM network pin blocked

Can anybody help I've had problems for over 2weeks changed network,have been on the phone to 02 numerous times have been sent out code several times doesn't work,have been told over a week ago they do not have the puk code on their database,they will...